Retail Ops Lead - Multi-Site & Community Impact

Lifeline Gippsland; Morwell; On-site; AUD 68,000 - 90,000; Full time

Benefits offered by this job

Full‑time position (76 hours per fortn

12% superannuation

Salary packaging

Opportunity to make a meaningfulImpact

Job summary

Lifeline Gippsland is seeking a Retail Operations Coordinator to lead the Opportunity Shops and warehouse in Morwell. You will guide Shop Coordinators, drive sales, enhance customer experiences and support community partnerships to sustain vital crisis services.

Reporting to the Business Operations Manager, you’ll champion operational excellence, manage multi-site retail activities, ensure safety and compliance, and help generate income to fund Lifeline Gippsland's mission across Gippsland.

Qualifications

• Proven leadership of retail teams across multiple sites.
• Experience running shop and warehouse operations.
• Strong communication and relationship-building skills.
• Track record of meeting sales and operational targets.
• Solid knowledge of workplace health and safety requirements.
• Current Victorian Driver Licence, Working with Children Check and Police Check.

Responsibilities

• Lead and support Shop Coordinators and warehouse teams.
• Drive sales performance and improve customer experience.
• Develop community partnerships to support Lifeline Gippsland.
• Report to Business Operations Manager and contribute to strategic planning.
• Oversee safety and compliance across sites.

Skills

Leadership experience

Retail operations

Communication skills

Sales targets achievement

Workplace health and safety

Driver Licence (Victoria)

Working with Children Check

Police Check

Job description

Lifeline Gippsland is seeking a Retail Operations Coordinator to lead the Opportunity Shops and warehouse in Morwell. You will guide Shop Coordinators, drive sales, enhance customer experiences and support community partnerships to sustain vital crisis services.

Reporting to the Business Operations Manager, you’ll champion operational excellence, manage multi-site retail activities, ensure safety and compliance, and help generate income to fund Lifeline Gippsland's mission across Gippsland.