Casual Shop Assistants - Central Coast

Lifeline Direct; Gosford; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Salary packaging benefits

Employee Assistance Program

Inclusive culture

Meaningful social impact

Job summary

Lifeline Direct is seeking a casual Shop Assistant to join our Central Coast Op Shop team. You will provide exceptional customer service, assist customers, and help maintain an appealing store presentation across East Gosford, Woy Woy, and Morisset.

You will supervise volunteers during shifts, balance cash at close, and ensure tasks align with Lifeline Direct policies. Weekend and public holiday availability is required, with pay in line with the General Retail Award Level 3 and weekend loading.

Qualifications

• Prior retail experience preferred.
• Experience with cash handling and checkout operations.
• Ability to supervise volunteers and support store operations.

Responsibilities

• Provide exceptional customer service to shoppers to ensure a positive shopping experience.
• Supervise and coordinate volunteers during allocated shifts.
• Ensure store tasks are completed to a high standard and in accordance with Lifeline Direct's policies.
• Merchandise stock and price items to optimize presentation and sales.
• Be able to open and close the store and balance the cash register at close of business.
• Be willing to work across multiple Central Coast sites (East Gosford, Woy Woy, Morisset).

Skills

Customer service

Retail

Merchandising

Volunteer supervision

Cash handling

Teamwork

Job description

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline's services in geographical areas where they do not currently exist.

LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne. Our specialised and targeted servicesoperate nationally via a telehealth model.

Lifeline Direct's (LLD's) network of Retail Op Shops offer a community-based, environmentally sustainable shopping experience by providing quality pre-loved goods at a budget friendly price. Profits from Lifeline's retail outlets generate essential funding for our frontline services such as crisis support and counselling. Our shops also support local community awareness of Lifeline programs and services.

About the position:

• Do you love sustainable eco-friendly shopping?
• Do you love second-hand up-cycling?
• Do you love helping customers find exactly what they want for a great price?

We are looking for proactive and customer service-focused retail professionals to join our Central Coast Op Shop team! Our Central Coast stores include East Gosford, Woy Woy & Morisset Warehouse & Outlet Store.

As a Shop Assistant you will contribute to the store's success as a source of funding to support our frontline services by providing exceptional customer service to all shoppers to ensure a positive shopping experience. You will show initiative in the way you work and be responsible for the supervision of volunteers during your allocated shifts, ensuring shop tasks are completed to a high standard and in accordance with Lifeline Direct's policies and procedures.

In this hands-on role, you will be able to showcase your style and flair by ensuring stock is merchandised and priced accordingly. You will get to know your local community, what they love to buy and ensure these gems are showcased!

This is a casual position and you will be required to be available weekends and public holidays. Hourly rate and conditions are in accordance with the General Retail Award Level 3 and will include a 25% casual loading and weekend penalty rates.

To be successful in this role, you will:

• Be willing to work across multiple retail sites - East Gosford, Woy Woy & Morisset.
• Have own transport available to travel to multiple retail sites.
• Be available to work weekends as necessary.
• Be able to open and close the store and balance of the cash register by close of business.
• Have demonstrated experience working in retail and a customer serviceenvironment.
• Have experience in product merchandising, ensuring the store presentation is of a high standard.
• Be able to work independently as well as within a team.
• Have an understanding of working with and managing volunteers.
• Have cultural sensitivity and diversity awareness.
• Be self-motivated, show initiative and have a positive attitude.
• Be prepared to complete all required training pertaining to your role, i.e. WHS, Cash Handling, Team Member Purchasing Policy etc.

As a registered Not for Profit (NFP) organisation, we offer;

• Salary packaging benefits
• Employee Assistance Program
• An inclusive culture of dedicated, passionate and professional team members
• The unique opportunity to deliver a meaningful social impact, as the work you do in-store helps Lifeline continue to provide vital services to the community

Applications close 5pm (AEDT) Friday 16th October 2026.