Volunteer-Driven Retail Shop Leader

Lifeline North Coast; Coffs Harbour; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Salary packaging benefits (where appl.

Job summary

Lifeline North Coast is seeking a passionate Shop Coordinator to lead the day-to-day operation of one of our Opportunity Shops. You’ll create a welcoming shopping experience for customers while supporting and developing our incredible volunteer team, reporting to the Retail Operations Lead.

This role focuses on store presentation, sales performance, volunteer engagement and safe, compliant practices, with opportunities for professional development and salary packaging where applicable.

Qualifications

• Previous retail leadership or supervisory experience.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• Experience working with volunteers (desirable but not essential).
• Positive attitude with the ability to problem-solve and adapt.
• Genuine passion for supporting the community and Lifeline's mission.

Responsibilities

• Coordinate the daily operation of the Shop.
• Lead, support and inspire a team of volunteers.
• Deliver exceptional customer service.
• Drive retail sales and achieve store performance targets.
• Maintain attractive visual merchandising and store presentation.
• Manage donations and stock rotation.
• Ensure safe work practices and compliance with organisational policies.
• Assist with volunteer recruitment, induction and ongoing support.
• Foster a positive, inclusive and community-focused culture.

Skills

Retail leadership

Customer service

Organisation

Time management

Volunteer management

POS proficiency

Problem-solving

Communication

Tools

Point-of-sale systems

Job description

Lifeline North Coast is seeking a passionate Shop Coordinator to lead the day-to-day operation of one of our Opportunity Shops. You’ll create a welcoming shopping experience for customers while supporting and developing our incredible volunteer team, reporting to the Retail Operations Lead.

This role focuses on store presentation, sales performance, volunteer engagement and safe, compliant practices, with opportunities for professional development and salary packaging where applicable.