Assistant Retail Supervisor | Impactful NFP Role

UnitingCare Health Pty Ltd.; Maroochydore; On-site; AUD 33,000 - 47,000; Full time

Benefits offered by this job

NFP Salary Packaging: Save tax and add

Staff Discounts

Recognition and rewards platform

Paid parental leave

Diversity and inclusive leave

Career development opportunities

Flexible work arrangements

Positive and inclusive team

Job summary

Lifeline Queensland is seeking an Assistant Retail Supervisor in Maroochydore. This permanent full-time role supports Lifeline’s mission, overseeing store operations, coaching staff and volunteers, and delivering exceptional customer service to the community.

You will work with a dedicated team to optimize pricing, merchandising and promotional events while ensuring sound business practices and sales targets are met. Join a charity retailer making a tangible difference.

Qualifications

• Demonstrated experience in retail management (or hospitality management), including coaching and mentoring people.
• Ability to deliver a high level of customer service and exceed customer expectations.
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including customer service, visual presentation, online marketing and stock control.

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries.
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Skills

Retail management

Coaching & mentoring

Customer service

Promotional communication

Problem solving

POS & MS Office

Job description

Lifeline Queensland is seeking an Assistant Retail Supervisor in Maroochydore. This permanent full-time role supports Lifeline’s mission, overseeing store operations, coaching staff and volunteers, and delivering exceptional customer service to the community.

You will work with a dedicated team to optimize pricing, merchandising and promotional events while ensuring sound business practices and sales targets are met. Join a charity retailer making a tangible difference.