Retail Shop Coordinator

Lifeline North Coast; Coffs Harbour; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Salary packaging benefits (where appl.

Job summary

Lifeline North Coast is seeking a passionate Shop Coordinator to lead the day-to-day operation of one of our Opportunity Shops. You’ll create a welcoming shopping experience for customers while supporting and developing our incredible volunteer team, reporting to the Retail Operations Lead.

This role focuses on store presentation, sales performance, volunteer engagement and safe, compliant practices, with opportunities for professional development and salary packaging where applicable.

Qualifications

• Previous retail leadership or supervisory experience.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• Experience working with volunteers (desirable but not essential).
• Positive attitude with the ability to problem-solve and adapt.
• Genuine passion for supporting the community and Lifeline's mission.

Responsibilities

• Coordinate the daily operation of the Shop.
• Lead, support and inspire a team of volunteers.
• Deliver exceptional customer service.
• Drive retail sales and achieve store performance targets.
• Maintain attractive visual merchandising and store presentation.
• Manage donations and stock rotation.
• Ensure safe work practices and compliance with organisational policies.
• Assist with volunteer recruitment, induction and ongoing support.
• Foster a positive, inclusive and community-focused culture.

Skills

Retail leadership

Customer service

Organisation

Time management

Volunteer management

POS proficiency

Problem-solving

Communication

Tools

Point-of-sale systems

Job description

Do you love retail and enjoy leading people? Are you passionate about giving back to your community while working in a dynamic and rewarding environment?

Lifeline North Coast is seeking an enthusiastic and organised Shop Coordinator to lead the day-to-day operations of one of our Opportunity Shops. Every purchase, donation and volunteer hour helps fund Lifeline's vital crisis support and suicide prevention services across the North Coast.

This is more than a retail role, it's an opportunity to build community, inspire volunteers and make a genuine difference.

Make a difference every day.

About the Role

As the Shop Coordinator, you'll be responsible for ensuring the successful day-to-day operation of the store, creating a welcoming shopping experience for customers while supporting and developing our incredible volunteer team.

Reporting to the Retail Operations Lead, you'll oversee store presentation, sales performance, volunteer engagement and operational excellence.

Key Responsibilities

• Coordinate the daily operation of the Shop.
• Lead, support and inspire a team of volunteers.
• Deliver exceptional customer service.
• Drive retail sales and achieve store performance targets.
• Maintain attractive visual merchandising and store presentation.
• Manage donations and stock rotation.
• Ensure safe work practices and compliance with organisational policies.
• Assist with volunteer recruitment, induction and ongoing support.
• Foster a positive, inclusive and community-focused culture.

About You

You’ll be someone who enjoys working with people and has the ability to motivate others while maintaining an organised and efficient retail environment.

You will ideally have:

• Previous retail leadership or supervisory experience.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• Experience working with volunteers (desirable but not essential).
• Confidence using point-of-sale systems and basic computer programs.
• A positive attitude with the ability to problem-solve and adapt.
• A genuine passion for supporting the community and Lifeline's mission.

Why Join Lifeline North Coast?

When you join Lifeline North Coast, you become part of a team committed to saving lives and creating stronger, more connected communities.

We offer:

• Meaningful work that makes a real difference.
• A supportive and inclusive team culture.
• Opportunities for professional development.
• Salary packaging benefits (where applicable).
• The chance to work alongside dedicated staff and volunteers who are passionate about helping others.

About Lifeline North Coast

For over 40 years, Lifeline North Coast has been providing crisis support, suicide prevention services and community wellbeing initiatives across the North Coast of New South Wales. Our Opportunity Shops play a vital role in funding these essential services, ensuring we can continue supporting people when they need us most.