Retail Operations Manager ANZ

New Balance; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Product allowance

Staff discounts

Job summary

New Balance is seeking a Retail Operations Manager to lead retail operations across the Pacific region. Based in Melbourne or Sydney, you’ll oversee stock control, drive sales performance, optimise conversion and operational efficiency, and support a motivated, high‑performing retail workforce.

Reporting to the Head of Retail ANZ, you will manage inventories, rosters, store visits, audits, training, cash handling, OH&S, IT support, and Aptos implementation.

Qualifications

• State or national retail management experience.
• Proven ability to achieve sales budgets.
• Strong inventory & POS knowledge.
• Demonstrated ability to lead, coach, and motivate retail teams.
• Strong analytical and problem-solving skills.
• Intermediate IT and MS Excel skills.
• A determined, solutions‑focused mindset.
• Ability to influence stakeholders and drive operational excellence.

Responsibilities

• Oversee inventory control, stocktakes & shrinkage management.
• Build efficient rosters using traffic analysis to optimise conversion & wage spend.
• Ensure Area Managers complete store visits, audits & training requirements.
• Manage store operations including cash handling, expenses & OHS compliance.
• Provide first‑level retail IT support and lead Aptos implementation.

Skills

Retail management

Sales budgets

Inventory & POS

Leadership

Analytical & problem solving

MS Excel

Stakeholder influence

Operational excellence

Tools

Aptos

Job description

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

Reporting to the Head of Retail ANZ, we’re seeking a Retail Operations Manager to lead retail operations across the Pacific region. As a senior member of the Retail Management Team, you’ll oversee stock control, drive sales performance, optimise conversion and operational efficiency, elevate store standards, and support a motivated, high‑performing retail workforce.

This position is open to candidates located in Melbourne or Sydney.

What you'll do:

• Oversee inventory control, stocktakes & shrinkage management
• Build efficient rosters using traffic analysis to optimise conversion & wage spend
• Ensure Area Managers complete store visits, audits & training requirements
• Manage store operations including cash handling, expenses & OHS compliance
• Provide first‑level retail IT support and lead Aptos implementation

What you'll bring:

• State or national retail management experience
• Proven ability to achieve sales budgets
• Strong inventory & POS knowledge
• Demonstrated ability to lead, coach, and motivate retail teams
• Strong analytical and problem-solving skills
• Intermediate IT and MS Excel skills
• A determined, solutions‑focused mindset
• Ability to influence stakeholders and drive operational excellence

What we offer in return:

• Competitive salary + performance‑based incentives
• Generous product allowance and staff discounts
• Career development opportunities within a global brand
• Regular travel and hands‑on involvement across the region

The opportunity to shape retail operations for an iconic performance brand

If you’re looking for a broad, impactful role within a passionate and dynamic retail business, we’d love to hear from you.