Retail Operations Leader

UD COMPANY PTY LTD; Somerset Regional; On-site; AUD 79,000 - 89,000; Full time

Job summary

GRG Holdings pty ltd trading as JAstron HARLIN, HARLIN Qld 4314, seeks an experienced Retail Manager to oversee daily store operations. You will supervise staff, manage stock and suppliers, monitor sales performance and support purchasing while ensuring a high standard of customer service.

The successful candidate will contribute to maintaining an orderly, well‑presented retail environment and drive revenue growth through effective pricing, promotions and engagement with customers.

Qualifications

• Must have AQF Diploma or higher qualification relevant to the position.
• Minimum of 1 year of experience in retail management.
• Ability to analyse sales information and implement strategies to improve performance.
• Strong customer service, communication and problem-solving skills.
• Excellent organisational and time-management abilities.
• Ability to work independently and manage competing priorities.

Responsibilities

• Oversee daily retail operations, ensuring efficient store performance and customer service standards.
• Manage purchasing and stock levels, including ordering products and coordinating with suppliers.
• Develop and implement sales, marketing and promotional strategies to support revenue growth and engagement.
• Monitor sales performance and assist with pricing decisions based on market conditions.
• Provide customer service, respond to product enquiries and resolve complaints professionally.
• Supervise, train and roster staff to maintain workplace standards.
• Maintain financial and operational records and assist with budgeting and reporting.
• Ensure compliance with workplace health and safety requirements and keep the store clean and well-presented.

Skills

Customer service

Communication

Problem solving

Education

AQF Diploma or higher

Job description

GRG Holdings pty ltd trading as JAstron HARLIN, HARLIN Qld 4314, seeks an experienced Retail Manager to oversee daily store operations. You will supervise staff, manage stock and suppliers, monitor sales performance and support purchasing while ensuring a high standard of customer service.

The successful candidate will contribute to maintaining an orderly, well‑presented retail environment and drive revenue growth through effective pricing, promotions and engagement with customers.