Retail Store Leader: Operations, Training & Service

Reddy Express; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

OTR Group operates retail and hospitality brands across Australia. The successful candidate will oversee day-to-day store operations, lead a team, manage rostering, stock, and reporting, and ensure health and safety policies are followed.

You should bring leadership experience in retail or hospitality, strong communication, and a passion for coaching others to deliver outstanding customer service. Australian working rights and police clearance are required.

Qualifications

• Leadership experience in retail/hospitality.
• Strong communication and customer service skills.
• Ability to adapt to change and maintain attention to detail.
• Experience in coaching or training others is a plus.

Responsibilities

• Oversee day-to-day store operations.
• Provide customer service and support to staff.
• Lead team training and development.
• Manage rostering and stock control.
• Prepare reports and ensure health and safety policies are followed.

Skills

Leadership experience

Career motivation

Communication skills

Customer service & training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group operates retail and hospitality brands across Australia. The successful candidate will oversee day-to-day store operations, lead a team, manage rostering, stock, and reporting, and ensure health and safety policies are followed.

You should bring leadership experience in retail or hospitality, strong communication, and a passion for coaching others to deliver outstanding customer service. Australian working rights and police clearance are required.