Retail Operations & Customer Experience Manager

The Coles Group; Western Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Staff discount

Double discount periods

MyThanks rewards

Novated car lease

Share plan

Parental leave

Training programs

Job summary

The Coles Group is seeking a dynamic Store Manager to lead our online team, customer service operations, inventory control, and office in charge activities across our store. Reporting to the Store Manager, you’ll be responsible for the day-to-day management of our online team, customer service team, inventory, and office in charge activities.

You’ll be at the forefront of delivering exceptional customer service and profitability of your store and a highly experienced retail professional,

Qualifications

• Proactive in driving continuous improvement of processes.
• Able to influence and maintain effective working relationships with internal and external stakeholders.
• Customer obsessed and strives to understand diverse customers.
• Promotes a one team culture prioritising health, safety and wellbeing.

Responsibilities

• Day-to-day management of the online team, customer service team, inventory and office in charge activities.
• Deliver exceptional customer service and store profitability.
• Oversee store inventory processes and financial management activities.

Skills

Customer service

Inventory management

Stakeholder management

Team leadership

Job description

The Coles Group is seeking a dynamic Store Manager to lead our online team, customer service operations, inventory control, and office in charge activities across our store. Reporting to the Store Manager, you’ll be responsible for the day-to-day management of our online team, customer service team, inventory, and office in charge activities.

You’ll be at the forefront of delivering exceptional customer service and profitability of your store and a highly experienced retail professional,