Retail Manager

SOUL ORIGIN EG PTY LTD; Sydney; On-site; AUD 80,000 - 81,000; Full time

Benefits offered by this job

Salary plus superannuation

Professional growth

Collaborative environment

Job summary

Soul Origin Eastgardens Westfield is seeking an organised, service-focused Store Manager to lead a busy customer service, barista and kitchen-based team in the daily operation of our fresh food and coffee outlet at Westfield Eastgardens.

Reporting to the Franchise Partner, you will be responsible for day-to-day business performance and ensure that the store delivers the highest level of customer service, product consistency, and food safety; maintains Soul Origin brand standards; and keeps the

Qualifications

• Minimum one year's experience in the relevant industry.
• Hold a Diploma or above qualification in the business field, hospitality management graduates are highly preferred.
• Commercial cookery training and experience in a fresh food, café or quick-service setting are advantageous.
• Strong understanding of customer service principles.
• Knowledge of safe food handling, stock rotation and presentation standards.
• Proven ability to confidently lead a small team.
• Ability to multitask and work under pressure in a fast-paced environment.
• Ability to work a rotating roster including weekdays, weekends, public holidays and late-night trade.
• Appropriate Australian work rights for the role.

Responsibilities

• Planning, organising and overseeing the daily operations of the store to achieve sales targets, operational efficiency and business performance objectives.
• Managing and supervising front-of-house, barista and kitchen staff, ensuring effective teamwork, productivity and consistent customer service standards.
• Managing staff recruitment, onboarding, training, rostering, performance monitoring and timesheet approvals.
• Monitoring product ranges, stock levels and inventory turnover, and coordinating purchasing and supplier orders to ensure product availability and minimise wastage.
• Monitoring operating expenses, labour costs and stock expenditure, and assisting with store budgeting and cost control.
• Implementing product pricing, promotional activities and local marketing initiatives in accordance with Soul Origin's brand guidelines and franchise policies.
• Maintaining accurate records of inventory, sales transactions, operational expenses and other relevant business activities.
• Ensuring compliance with workplace health and safety requirements, food safety regulations, hygiene standards and company operating procedures.
• Maintaining high standards of product presentation, quality and customer service, and resolving customer enquiries, complaints and service issues professionally and promptly.
• Analysing sales results, monitoring key performance indicators and preparing regular operational and financial performance reports for the Franchise Partner.

Skills

Customer service principles

Team leadership

Communication skills

Multitasking

Work under pressure

Australian work rights

Education

Diploma or above in business/hospitality management

Job description

Soul Origin Eastgardens Westfield is seeking an organised, service-focused Store Manager to lead a busy customer service, barista and kitchen-based team in the daily operation of our fresh food and coffee outlet at Westfield Eastgardens.

Reporting to the Franchise Partner, you will be responsible for day-to-day business performance and ensure that the store delivers the highest level of customer service, product consistency, and food safety; maintains Soul Origin brand standards; and keeps the team organised through peak trading periods.

• Attractive salary plus superannuation.
• Opportunities for professional growth and skill development.
• Collaborative and vibrant work environment.

Tasks & Responsibilities

• Planning, organising and overseeing the daily operations of the store to achieve sales targets, operational efficiency and business performance objectives.
• Managing and supervising front-of-house, barista and kitchen staff, ensuring effective teamwork, productivity and consistent customer service standards.
• Managing staff recruitment, onboarding, training, rostering, performance monitoring and timesheet approvals.
• Monitoring product ranges, stock levels and inventory turnover, and coordinating purchasing and supplier orders to ensure product availability and minimise wastage.
• Monitoring operating expenses, labour costs and stock expenditure, and assisting with store budgeting and cost control.
• Implementing product pricing, promotional activities and local marketing initiatives in accordance with Soul Origin's brand guidelines and franchise policies.
• Maintaining accurate records of inventory, sales transactions, operational expenses and other relevant business activities.
• Ensuring compliance with workplace health and safety requirements, food safety regulations, hygiene standards and company operating procedures.
• Maintaining high standards of product presentation, quality and customer service, and resolving customer enquiries, complaints and service issues professionally and promptly.
• Analysing sales results, monitoring key performance indicators and preparing regular operational and financial performance reports for the Franchise Partner.

Qualification & Experience

• Minimum one year's experience in the relevant industry.
• Hold a Diploma or above qualification in the business field, hospitality management graduates are highly preferred.
• Commercial cookery training and experience in a fresh food, café or quick-service setting are advantageous.
• Strong understanding of customer service principles.
• Knowledge of safe food handling, stock rotation and presentation standards.
• Proven ability to confidently lead a small team.
• Ability to multitask and work under pressure in a fast-paced environment.
• Ability to work a rotating roster including weekdays, weekends, public holidays and late-night trade.
• Appropriate Australian work rights for the role.

SOUL ORIGIN EG PTY LTD

About the role

Soul Origin Eastgardens Westfield is seeking an organised, service-focused Store Manager to lead a busy customer service, barista and kitchen-based team in the daily operation of our fresh food and coffee outlet at Westfield Eastgardens.

Reporting to the Franchise Partner, you will be responsible for day-to-day business performance and ensure that the store delivers the highest level of customer service, product consistency, and food safety; maintains Soul Origin brand standards; and keeps the team organised through peak trading periods.

Benefits

• Attractive salary plus superannuation.
• Opportunities for professional growth and skill development.
• Collaborative and vibrant work environment.

Tasks & Responsibilities

• Planning, organising and overseeing the daily operations of the store to achieve sales targets, operational efficiency and business performance objectives.
• Managing and supervising front-of-house, barista and kitchen staff, ensuring effective teamwork, productivity and consistent customer service standards.
• Managing staff recruitment, onboarding, training, rostering, performance monitoring and timesheet approvals.
• Monitoring product ranges, stock levels and inventory turnover, and coordinating purchasing and supplier orders to ensure product availability and minimise wastage.
• Monitoring operating expenses, labour costs and stock expenditure, and assisting with store budgeting and cost control.
• Implementing product pricing, promotional activities and local marketing initiatives in accordance with Soul Origin's brand guidelines and franchise policies.
• Maintaining accurate records of inventory, sales transactions, operational expenses and other relevant business activities.
• Ensuring compliance with workplace health and safety requirements, food safety regulations, hygiene standards and company operating procedures.
• Maintaining high standards of product presentation, quality and customer service, and resolving customer enquiries, complaints and service issues professionally and promptly.
• Analysing sales results, monitoring key performance indicators and preparing regular operational and financial performance reports for the Franchise Partner.

Qualification & Experience

• Minimum one year's experience in the relevant industry.
• Hold a Diploma or above qualification in the business field, hospitality management graduates are highly preferred.
• Commercial cookery training and experience in a fresh food, café or quick-service setting are advantageous.
• Excellent communication skills.
• Strong understanding of customer service principles.
• Knowledge of safe food handling, stock rotation and presentation standards.
• Proven ability to confidently lead a small team.
• Ability to multitask and work under pressure in a fast-paced environment.
• Ability to work a rotating roster including weekdays, weekends, public holidays and late-night trade.
• Appropriate Australian work rights for the role.

About Company

Soul Origin is Australia's fastest growing, award winning, retail food franchise brand with over 100 stores across Australia. Our vision is that Australian's eating in a hurry won't have to compromise on quality, and our values; Human, Inclusive, Reliable, Fresh and Energetic underpin our every action.

Work Type: Full time

Salary: $79500-80000

Job Publish: 21-10-2026

Job Expire: 20-11-2026