Retail Manager

SOUL ORIGIN HOMEBUSH PTY LTD; Sydney; On-site; AUD 80,000 - 81,000; Full time

Benefits offered by this job

Attractive salary plus superannuation

Career development opportunities

Collaborative and vibrant work environ

Job summary

Soul Origin Homebush is seeking an organised, service-focused Store Manager to lead a busy customer service, barista and kitchen-based team in the daily operation of our fresh food and coffee outlet. Reporting to the Franchise Partner, you will drive day-to-day performance, ensure brand standards, food safety and a smooth roster during peak trading periods.

The role offers an attractive salary, opportunities for growth and a collaborative, vibrant work environment.

Qualifications

• Minimum 1 year in the relevant industry.
• Diploma or above in business field; hospitality management graduates preferred.
• Commercial cookery training and experience in fresh food/F&B settings advantageous.
• Excellent communication skills.
• Strong understanding of customer service principles.
• Knowledge of safe food handling, stock rotation and presentation standards.
• Proven ability to lead a team.
• Ability to multitask and work under pressure in a fast-paced environment.
• Ability to work a rotating roster including weekdays, weekends, public holidays and late-night trade.
• Australian work rights for the role.

Responsibilities

• Planning, organising and overseeing daily store operations to achieve sales targets and efficiency.
• Supervising front-of-house, barista and kitchen staff for teamwork and service standards.
• Recruiting, onboarding, training, rostering, performance monitoring and timesheet approvals.
• Monitoring stock levels and purchasing to maximise availability and minimise waste.
• Managing expenses, labour costs and stock expenditure; assist budgeting and cost control.
• Implementing pricing, promotions and local marketing per brand guidelines.
• Maintaining records of inventory, sales and expenses.
• Ensuring compliance with health, safety and food safety regulations.
• Maintaining product presentation, quality and customer service; handling inquiries and complaints.
• Analysing sales and reporting KPIs to Franchise Partner.

Skills

Communication skills

Customer service knowledge

Leadership

Multitasking under pressure

Australian work rights

Education

Diploma or higher in business/hospitality management

Job description

SOUL ORIGIN HOMEBUSH PTY LTD – Homebush NSW

Soul Origin Homebush is seeking an organised, service-focused Store Manager to lead a busy customer service, barista and kitchen-based team in the daily operation of our fresh food and coffee outlet.

Reporting to the Franchise Partner, you will be responsible for day‑to‑day business performance and ensure that the store delivers the highest level of customer service, product consistency, and food safety; maintains Soul Origin brand standards; and keeps the team organised through peak trading periods.

SOUL ORIGIN HOMEBUSH PTY LTD

• Attractive salary plus superannuation.
• Opportunities for professional growth and skill development.
• Collaborative and vibrant work environment.

Task & responsibilities

• Planning, organising and overseeing the daily operations of the store to achieve sales targets, operational efficiency and business performance objectives.
• Managing and supervising front‑of‑house, barista and kitchen staff, ensuring effective teamwork, productivity and consistent customer service standards.
• Managing staff recruitment, onboarding, training, rostering, performance monitoring and timesheet approvals.
• Monitoring product ranges, stock levels and inventory turnover, and coordinating purchasing and supplier orders to ensure product availability and minimise wastage.
• Monitoring operating expenses, labour costs and stock expenditure, and assisting with store budgeting and cost control.
• Implementing product pricing, promotional activities and local marketing initiatives in accordance with Soul Origin's brand guidelines and franchise policies.
• Maintaining accurate records of inventory, sales transactions, operational expenses and other relevant business activities.
• Ensuring compliance with workplace health and safety requirements, food safety regulations, hygiene standards and company operating procedures.
• Maintaining high standards of product presentation, quality and customer service, and resolving customer enquiries, complaints and service issues professionally and promptly.
• Analysing sales results, monitoring key performance indicators and preparing regular operational and financial performance reports for the Franchise Partner.

Qualification & experience

• Minimum one year's experience in the relevant industry.
• Hold a Diploma or above qualification in the business field, hospitality management graduates are highly preferred.
• Commercial cookery training and experience in a fresh food, café or quick-service setting are advantageous.
• Excellent communication skills.
• Strong understanding of customer service principles.
• Knowledge of safe food handling, stock rotation and presentation standards.
• Proven ability to confidently lead a team.
• Ability to multitask and work under pressure in a fast-paced environment.
• Ability to work a rotating roster including weekdays, weekends, public holidays and late-night trade.
• Appropriate Australian work rights for the role.

About Company

Soul Origin is Australia's fastest growing, award winning, retail food franchise brand with over 100 stores across Australia. Our vision is that Australian's eating in a hurry won't have to compromise on quality, and our values; Human, Inclusive, Reliable, Fresh and Energetic underpin our every action.

Work Type: Full time

Salary: $79500-80000