Retail Manager

Knight Frank Australia; Newcastle-Maitland; Hybride; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Two extra weeks of leave

Wellness days every year

Birthday off

People-first culture

Résumé du poste

Knight Frank Australia’s national retail team is seeking a Retail Manager to oversee day-to-day operations, presentation, and tenant engagement for a portfolio of shopping centres across Newcastle, Port Stephens and Hunter region.

The role requires a NSW Real Estate Certificate of Registration (or willingness to obtain) with proven retail or property management experience. We offer a people-first culture, two extra weeks of leave, wellness days, and your birthday off.

Qualifications

• Current NSW Real Estate Certificate of Registration or willingness to obtain (with our support).
• Proven experience in retail or property management, ideally across multi-site portfolios.
• Strong communication and stakeholder management skills with a customer-focused approach.
• Excellent organisational and administrative ability to manage high-volume tasks and deadlines.
• Familiarity with tenancy systems and compliance processes; Microsoft Office proficiency.

Responsabilités

• Take ownership of daily retail and tenancy management across multiple centres, ensuring compliance and presentation standards.
• Act as the primary contact for tenants, resolving queries promptly and building strong relationships.
• Coordinate lease administration, compliance tasks (insurances, bank guarantees), and maintain accurate records.
• Monitor rental and control arrears, including issuing arrears letters to tenants.
• Support marketing initiatives, retailer engagement, and trading analysis to drive performance.
• Assist in co-ordinating casual mall leasing activities.
• Partner with facilities and portfolio managers to deliver seamless operations and meet KPIs.

Connaissances

Stakeholder management

Customer service

Communication

Organisation

Formation

NSW Real Estate Certificate of Registration

Outils

Microsoft Office

Description du poste

Raymond Terrace, Australia | Posted on 20/10/2026

• Support a portfolio throughout the Newcastle, Port Stephens and Hunter region.
  
• Build valuable, long-term relationships with a diverse mix of retailers, service providers, and keystakeholders.
  
• We require a real estate licence for this role
  

Who we're looking for?

• Current NSW Real Estate Certificate of Registration or willingness to obtain (with our support).
  
• Proven experience in retail or property management, ideally across multi-site portfolios.
  
• Strong communication and stakeholder management skills with a customer-focused approach.
  
• Excellent organisational and administrative ability to manage high-volume tasks and deadlines.
  
• Familiarity with tenancy systems and compliance processes; Microsoft Office proficiency.
  

The role

Join Knight Frank's national retail team as a Retail Manager, overseeing the day-to-day operations, presentation, and tenant engagement for a portfolio of shopping centres throughout the Newcastle, Port Stephens and Hunter region.
Key Responsibilities

• Take ownership of daily retail and tenancy management across multiple centres, ensuring compliance and presentation standards.
  
• Act as the primary contact for tenants, resolving queries promptly and building strong relationships.
  
• Coordinate lease administration, compliance tasks (insurances, bank guarantees), and maintain accurate records.
  
• Monitor rental and control arrears, including issuing arrears letters to tenants
  
• Support marketing initiatives, retailer engagement, and trading analysis to drive performance.
  
• Assist in co-ordinating casual mall leasing activities
  
• Partner with facilities and portfolio managers to deliver seamless operations and meet KPIs.
  

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.
What’sin it for you?

• Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way
  
• People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates
  
• Drive your career forward with structured six‑monthly check-ins and the ability to start growth conversations anytime.
  
• Work smarter with purpose-built property platforms and technology designed to save you time every day
  

Important to know

• You must have valid Australian working rights to be considered
  
• A police check is required for successful candidates.
  
• We use AI tools to assist with hiring, but people make the final decisions
  
• We are currently NOT accepting candidates via an agency, we have PSA’s in place