Retail Manager

Knight Frank; Newcastle-Maitland; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Additional two weeks of leave

Two wellness days per year

Birthday off

Job summary

Knight Frank Australia is seeking a Retail Manager to oversee daily retail and tenancy management for a growing portfolio across Newcastle, Port Stephens and Hunter region. You will ensure presentation standards, tenant liaison, and compliance across multiple centres.

Join a national retail team that values stakeholder relationships, strong organisation, and proactive performance analysis. You will work with facilities and portfolio managers to deliver seamless operations and drive KPIs.

Qualifications

• Current NSW Real Estate Certificate of Registration or willingness to obtain.
• Experience in retail or property management, ideally across multi-site portfolios.
• Strong communication and stakeholder management with a customer-focused approach.
• Excellent organisational and administrative ability to manage high-volume tasks and deadlines.
• Familiarity with tenancy systems and compliance processes; Microsoft Office proficiency.

Responsibilities

• Take ownership of daily retail and tenancy management across multiple centres, ensuring compliance and presentation standards.
• Act as the primary contact for tenants, resolving queries promptly and building strong relationships.
• Coordinate lease administration, compliance tasks (insurances, bank guarantees), and maintain accurate records.
• Monitor rental and control arrears, including issuing arrears letters to tenants.
• Support marketing initiatives, retailer engagement, and trading analysis to drive performance.
• Assist in co-ordinating casual mall leasing activities.
• Partner with facilities and portfolio managers to deliver seamless operations and meet KPIs.

Skills

Retail management

Stakeholder management

Communication

Organisation & administration

Tenancy systems familiarity

Compliance processes

Education

NSW Real Estate Certificate of Registration

Tools

Microsoft Office

Job description

Support a portfolio throughout the Newcastle, Port Stephens and Hunter region.

Build valuable, long-term relationships with a diverse mix of retailers, service providers, and key stakeholders.

We require a real estate licence for this role

Who we’re looking for?

• Current NSWReal Estate Certificate of Registration or willingness to obtain (with our support).
• Proven experience in retail or property management, ideally across multi-site portfolios.
• Strong communication and stakeholder management skills with a customer-focused approach.
• Excellent organisational and administrative ability to manage high-volume tasks and deadlines.
• Familiarity with tenancy systems and compliance processes; Microsoft Office proficiency.

The role

Join Knight Frank’s national retail team as a Retail Manager, overseeing the day-to-day operations, presentation, and tenant engagement for a portfolio of shopping centres throughout the Newcastle, Port Stephens and Hunter region.

Key Responsibilities

• Take ownership of daily retail and tenancy management across multiple centres, ensuring compliance and presentation standards.
• Act as the primary contact for tenants, resolving queries promptly and building strong relationships.
• Coordinate lease administration, compliance tasks (insurances, bank guarantees), and maintain accurate records.
• Monitor rental and control arrears, including issuing arrears letters to tenants
• Support marketing initiatives, retailer engagement, and trading analysis to drive performance.
• Assist in co-ordinating casual mall leasing activities
• Partner with facilities and portfolio managers to deliver seamless operations and meet KPIs.

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.

What’sin it for you?

• Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way
• People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates
• Drive your career forward with structuredsix‑monthlycheck-insand the ability to start growth conversations anytime.
• Work smarter with purpose-built property platforms and technology designed to save you time every day

Important to know

• You must have valid Australian working rights to be considered
• A police check isrequiredfor successful candidates.
• We use AI tools toassistwith hiring, but people make the final decisions
• We are currently NOT accepting candidates via an agency, we havePSA’sin place