Retail Manager

Booze&Barrels Investment Pty Ltd; Canberra; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance-based incentives

Flexible working arrangements

Supportive team environment

Opportunities for growth

Job summary

Booze & Barrels is seeking an experienced Retail Manager to oversee the day-to-day operation, sales performance and customer service across our premium beverage store. You will lead staff, manage stock, ensure compliant and engaging product presentation, and drive profitability in a busy retail environment.

The role focuses on inventory control, supplier relationships, and implementing promotional campaigns while maintaining high standards of service and regulatory compliance, including liquor

Qualifications

• Previous experience managing a retail store or similar customer-focused operation.
• Experience within liquor/beverage or specialty retail preferred.
• Strong understanding of sales management, stock control, merchandising and retail operations.
• Experience supervising employees and managing staff performance.
• Current Responsible Service of Alcohol certification, or willingness to obtain it.

Responsibilities

• Plan, organise and manage the daily operations of the retail business.
• Develop and implement strategies to achieve sales, profitability and customer service targets.
• Monitor sales performance, operating costs and profit margins, and prepare regular performance reports.
• Manage stock levels, purchasing, product selection, pricing and supplier relationships.
• Coordinate the receipt, storage and presentation of alcoholic beverages and retail merchandise.
• Review customer demand and sales trends to determine the appropriate product range and inventory levels.
• Plan and implement promotional activities, seasonal campaigns and in-store displays.
• Oversee online sales, digital transactions and order fulfilment through the company’s eCommerce platforms.
• Recruit, train, supervise and support retail employees.
• Prepare staff rosters, allocate duties and monitor individual and team performance.
• Establish and maintain high standards of customer service, product knowledge and complaint resolution.
• Ensure accurate processing of sales, refunds, cash handling and daily financial reconciliations.
• Maintain inventory records and investigate stock discrepancies, damage or loss.
• Ensure compliance with liquor licensing requirements, responsible service obligations, workplace health and safety standards and other applicable regulations.
• Work collaboratively with suppliers, distributors, customers and business partners.
• Identify opportunities to improve operational efficiency, customer engagement and business growth.

Skills

Leadership

Communication

Problem-solving

Staff management

Education

Relevant qualification in retail management, business, commerce or a related field

Tools

POS systems

Inventory management software

Ecommerce platforms

Job description

Company Overview

Booze & Barrels specialises in sourcing and retailing premium alcoholic beverages, decanters, oak barrels, whisky sets and related products from around the world. We are committed to delivering exceptional customer experiences and creating memorable moments through quality products and knowledgeable service.

Our core values are quality, innovation, customer focus, collaboration and integrity.

Position Summary

We are seeking an experienced and commercially focused Retail Manager to oversee the day-to-day operation and performance of Booze & Barrels.

The Retail Manager will be responsible for sales performance, inventory control, product presentation, staff supervision, customer service and regulatory compliance. The successful candidate will play an important role in growing the business and maintaining a professional and engaging retail environment.

Key Responsibilities

• Plan, organise and manage the daily operations of the retail business.
• Develop and implement strategies to achieve sales, profitability and customer service targets.
• Monitor sales performance, operating costs and profit margins, and prepare regular performance reports.
• Manage stock levels, purchasing, product selection, pricing and supplier relationships.
• Coordinate the receipt, storage and presentation of alcoholic beverages and retail merchandise.
• Review customer demand and sales trends to determine the appropriate product range and inventory levels.
• Plan and implement promotional activities, seasonal campaigns and in-store displays.
• Oversee online sales, digital transactions and order fulfilment through the company’s eCommerce platforms.
• Recruit, train, supervise and support retail employees.
• Prepare staff rosters, allocate duties and monitor individual and team performance.
• Establish and maintain high standards of customer service, product knowledge and complaint resolution.
• Ensure accurate processing of sales, refunds, cash handling and daily financial reconciliations.
• Maintain inventory records and investigate stock discrepancies, damage or loss.
• Ensure compliance with liquor licensing requirements, responsible service obligations, workplace health and safety standards and other applicable regulations.
• Work collaboratively with suppliers, distributors, customers and business partners.
• Identify opportunities to improve operational efficiency, customer engagement and business growth.

Qualifications and Experience

• Relevant qualification in retail management, business, commerce or a related field.
• Previous experience managing a retail store or similar customer-focused operation.
• Experience within the liquor, beverage or specialty retail industry is preferred but not essential.
• Strong understanding of sales management, stock control, merchandising and retail operations.
• Experience supervising employees and managing staff performance.
• Familiarity with point-of-sale systems, inventory management software and eCommerce platforms.
• Sound numerical, reporting and analytical skills.
• Strong leadership, communication and problem-solving abilities.
• Ability to build positive relationships with customers, employees and suppliers.
• Current Responsible Service of Alcohol certification, or willingness to obtain it.
• Knowledge of applicable liquor licensing and responsible retailing requirements.

Why Join Booze & Barrels?

• Join a growing business operating in the premium beverage and specialty retail industry.
• Work in a supportive and collaborative environment that values initiative and professional expertise.
• Contribute directly to the development and growth of the business.
• Receive a competitive remuneration package, including performance-based incentives.
• Access flexible working arrangements where operationally appropriate.