Retail Manager

Barrel & Batch; Woollahra Municipal Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

Barrel & Batch is seeking a Store Manager to lead a premium retail store, delivering exceptional service to collectors and high-value clients. You will manage daily operations, curate a curated wine and whisky selection, and drive sales growth.

The role requires 3–7 years in luxury retail or hospitality, strong leadership, and deep product knowledge of wine regions and vintages. Weekend work is expected in a high-end environment.

Qualifications

• 3–7 years' experience in retail management, ideally within luxury retail, fine wine, or hospitality.
• Strong commercial acumen with ability to analyse sales data and drive growth.
• Proven ability to recruit, train and mentor a high-performing team.

Responsibilities

• Oversee daily store operations including opening/closing procedures, cash handling, and store security.
• Curate and manage premium wine/whisky inventory and rare releases.
• Lead, train and develop a knowledgeable, service-focused team.

Skills

Retail management

Sales analytics

Customer service

Wine knowledge

Leadership

Education

WSET Level 2/3 or Diploma

Tools

Shopfront

Lightspeed

Inventory software

Job description

Lead. Curate. Elevate.

Barrel & Batch is one of Australia's newest and fastest-growing premium alcohol retailers, offering an exceptional selection of wines, whiskeys, spirits, and craft beers, we are building a destination for collectors, enthusiasts, and discerning customers seeking something extraordinary. As we continue our growth journey, we are seeking an experienced and driven Store Manager to lead our store operations, elevate our premium customer experience, and play a key role in shaping the future of the Barrel & Batch brand. This is not a typical retail management role, it is an opportunity to oversee a highly curated, regulated inventory while delivering an exceptional experience to collectors, connoisseurs, and high-value clientele. If you combine commercial leadership with deep product knowledge and thrive in a premium retail environment, we'd love to hear from you.

The Role

As Store Manager, you will oversee all daily operations while cultivating a premium brand experience that seamlessly integrates business performance with expert product knowledge. You will play a pivotal role in driving sales, developing a loyal customer base, and positioning Barrel & Batch as a destination for serious wine and whisky buyers.

Key Responsibilities

Operational Management

• Oversee daily store operations including opening/closing procedures, cash handling, and store security
• Maintain premium presentation standards across the store
• Ensure a seamless, high-end customer experience at every touchpoint

Inventory & Product Curation

• Collaborate with buyers to curate a diverse and compelling wine and whisky selection
• Manage ordering, stock control, and stocktaking
• Coordinate with distributors to secure rare, limited, and allocated releases

Team Leadership

• Recruit, train, and mentor a knowledgeable and service-driven team
• Develop staff product expertise to ensure confident, informed recommendations
• Foster a culture of professionalism and accountability

Customer & Relationship Management

• Build and nurture long-term relationships with VIP customers and collectors
• Provide personalised procurement and cellar-stocking advice
• Develop and grow a loyalty database with regular email and SMS communications

Events & Marketing

• Plan and host in-store tastings, workshops, and educational events
• Implement visual merchandising strategies aligned with premium positioning
• Drive community engagement and repeat visitation

Compliance

• Ensure strict adherence to local liquor licensing laws
• Enforce RSA protocols and age verification standards

About You

• 3-7 years' experience in retail management, ideally within luxury retail, fine wine, or hospitality
• Strong commercial acumen with the ability to analyse sales data, manage wage budgets, and achieve growth targets
• Advanced knowledge of global wine regions, vintages, and production methods
• WSET Level 2, 3, or Diploma highly regarded
• Proficient in POS systems (e.g., Shopfront or Lightspeed), inventory software, and Microsoft Excel
• Exceptional interpersonal and communication skills
• Comfortable working weekends and peak trading periods

Why Join Barrel & Batch?

• Work with rare and highly allocated wines and whiskies
• Engage with passionate collectors and enthusiasts
• Lead a premium retail environment with strong brand positioning
• Clear pathways to multi-site or area management opportunities