Retail Leadership Pathway: Assistant Store Manager

The Dunn Group (Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Dunn Group is a family-owned Australian retailer with over 30 years of experience operating 12 busy fuel and convenience sites across NSW. We are seeking an enthusiastic Assistant Store Manager to support our Upper Blue Mountains locations and develop into future Store Management roles.

You will lead teams, coach staff, and ensure exceptional customer experiences while managing rostering, stock, and store performance across multiple sites.

Qualifications

• Minimum 3 years’ management experience within retail, hospitality, convenience or a similar fast-paced environment.
• Customer-first mindset and commitment to exceptional service.
• Strong leadership skills with the ability to motivate and influence others.
• Excellent communication and relationship‑building skills.
• Confidence managing competing priorities and delegating effectively.
• Strong organisational and time‑management skills.
• A positive attitude and willingness to embrace challenges.
• Experience using web-based systems including rostering, reporting, inventory and training platforms.
• Genuine desire to learn, grow and progress your career.

Responsibilities

• Inspire, coach and develop team members.
• Foster a positive, people-first culture.
• Assist with training, onboarding and performance development.
• Lead confidently in the absence of Store Managers.
• Deliver exceptional service and create memorable customer interactions.
• Support teams to exceed customer expectations.
• Lead by example on the shop floor.
• Assist with rostering, inventory management, administration and reporting.
• Support operational standards across multiple sites.
• Contribute ideas to improve business performance.
• Help drive sales, profitability and store presentation.
• Work across rotating rosters and key trading periods.

Skills

Leadership

People management

Customer service

Communication

Prioritization

Tools

Rostering software

Reporting systems

Inventory systems

Training platforms

Job description

The Dunn Group is a family-owned Australian retailer with over 30 years of experience operating 12 busy fuel and convenience sites across NSW. We are seeking an enthusiastic Assistant Store Manager to support our Upper Blue Mountains locations and develop into future Store Management roles.

You will lead teams, coach staff, and ensure exceptional customer experiences while managing rostering, stock, and store performance across multiple sites.