Retail Lead (2IC) – Path to Store Manager

Universal Store; Campbelltown; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career development

Technical and leadership training

Staff discounts

Favourable rosters

Job summary

Universal Store in Campbelltown, NSW is seeking a driven retail leader for a Full-Time Second in Charge role at Macarthur. You will work closely with the Store Manager, lead store operations, coach the team, and drive sales while upholding the brand standards.

You’ll manage Sunday–Thursday rosters, deliver exceptional customer experiences, execute VM and promotional directives, and contribute to a culture where ideas are valued.

Qualifications

• Previous leadership experience in retail (Shift Supervisor / 2IC).
• Strong sales focus with ability to motivate and lead a team.
• Warm, confident communicator with excellent customer service skills.
• Strong operational understanding — VM, stock, store standards.

Responsibilities

• Lead store operations and team performance.
• Deliver exceptional customer experiences every day.
• Support and coach team to achieve sales targets.
• Execute VM and promotional directives.
• Assist with inventory management and stock insights.
• Lead by example and uphold Universal Store culture.

Skills

Leadership in retail

Sales leadership

Customer service

VM and stock management

Fast-paced environment

Brand presentation

Job description

Universal Store in Campbelltown, NSW is seeking a driven retail leader for a Full-Time Second in Charge role at Macarthur. You will work closely with the Store Manager, lead store operations, coach the team, and drive sales while upholding the brand standards.

You’ll manage Sunday–Thursday rosters, deliver exceptional customer experiences, execute VM and promotional directives, and contribute to a culture where ideas are valued.