Retail Department Leader — Service & Ops Excellence

Bunnings Group Limited; Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm­

Free OnePass membership

Exclusive team benefits across health,

12 weeks paid parental leave

Festive gifts and team events

Traveling store opportunities

Career development support

Job summary

Bunnings is seeking a Department Manager to oversee daily operations, sales, and high-volume stock management within a specialist area. You will lead 20+ team members, partner with senior managers, and ensure service excellence while delivering our widest range at the best prices.

You will monitor customer service levels, collaborate with Merchandising and Health & Safety teams, and manage weekend rosters and public holiday duties. A strong focus on safety and coaching the team is essential.

Qualifications

• Strong leadership and people management skills.
• Ability to drive safety culture and wellbeing.
• Focus on delivering Best Experience to customers.
• Merchandising and stock control principles.

Responsibilities

• Lead a team of 20+ to maintain an engaged and safe work environment, including opening/closing the store on weekdays/weekends.
• Build team capability on Best Experience and Safety Culture & Compliance, including coaching and recognition.
• Rostering and planning to deliver service promises and monitor key metrics.
• Implement customer feedback to improve end-to-end experience.
• Own stock accuracy, replenishment discipline, and loss prevention processes.

Skills

Leadership

Team management

Safety culture

Customer experience

Job description

Bunnings is seeking a Department Manager to oversee daily operations, sales, and high-volume stock management within a specialist area. You will lead 20+ team members, partner with senior managers, and ensure service excellence while delivering our widest range at the best prices.

You will monitor customer service levels, collaborate with Merchandising and Health & Safety teams, and manage weekend rosters and public holiday duties. A strong focus on safety and coaching the team is essential.