Retail Customer Service Representative

Placements24; Newlands; Hybrid; AUD 28,000 - 41,000; Part time

Benefits offered by this job

Employee discounts

Training on customer service

Flexible part-time schedule

Supportive team environment

Job summary

Placements24 is seeking a friendly Retail Customer Service Representative to join our team in Queenstown. You will be the primary contact for customers, helping with product information, store navigation, and purchases.

In this role you will handle inquiries, resolve issues, and contribute to a positive shopping experience both in-store and via phone or email. A patient, professional demeanor and strong communication are essential.

Qualifications

• Previous experience in a customer service or retail role.
• Excellent communication, interpersonal, and problem-solving skills.
• A friendly, patient, and professional demeanor.
• Ability to multitask and handle customer interactions in a fast-paced environment.
• Comfortable using POS systems and basic computer applications for remote communication.

Responsibilities

• Greet customers warmly and provide assistance with product information, store navigation, and purchasing decisions.
• Handle customer inquiries, complaints, and returns efficiently and courteously, aiming for first-contact resolution.
• Process sales transactions accurately using the POS system and manage customer payment methods.
• Maintain a clean and organized store environment, including customer service areas.
• Respond to customer communications received via phone, email, or other remote channels, providing support and information.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Tools

POS system

Job description

About the Role

Our client is looking for a friendly and professional Retail Customer Service Representative to join their team in Queenstown . You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive shopping experience both in-store and potentially through remote channels like phone or email. This role is essential for building customer loyalty and maintaining the store's reputation for excellent service within the Eastern Cape community.

Key Responsibilities

• Greet customers warmly and provide assistance with product information, store navigation, and purchasing decisions.
• Handle customer inquiries, complaints, and returns efficiently and courteously, aiming for first-contact resolution.
• Process sales transactions accurately using the POS system and manage customer payment methods.
• Maintain a clean and organized store environment, including customer service areas.
• Respond to customer communications received via phone, email, or other remote channels, providing support and information.

Requirements

• Previous experience in a customer service or retail role is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• A friendly, patient, and professional demeanor.
• Ability to multitask and handle customer interactions effectively in a fast-paced environment.
• Comfortable using POS systems and basic computer applications for remote communication.

Benefits

• Competitive hourly wage and potential for performance-based bonuses.
• Employee discounts on store merchandise.
• Training on customer service best practices and product knowledge.
• Flexible part-time work schedule.
• A supportive team environment focused on customer satisfaction in Queenstown .