Retail Associate

Kemp Agencies; Lismore; On-site; AUD 50,000 - 70,000; Full time

Job summary

Kemp Packaging and Supplies in NSW is seeking a proactive customer service assistant to join our team. You will handle inquiries, both by phone and in person, and support day-to-day operations. The role requires strong organisational skills, reliability and the ability to work independently as well as in a team.

You will use standard office software and maintain records accurately. A friendly, professional attitude and a "can-do" approach will help you thrive in our hands-on environment,

Qualifications

• Previous experience in a customer service role focused on satisfaction.
• Strong computer skills and confidence with everyday business software.
• Excellent organisational skills and ability to prioritise tasks.
• Strong written and verbal communication skills.
• Pleasant, professional telephone manner and friendly face-to-face approach.
• Reliable, punctual with strong attention to detail.
• Ability to work independently while contributing to a team.
• Flexible and adaptable with willingness to learn and help where needed.

Responsibilities

• Provide friendly, professional customer service over the phone and face-to-face.
• Respond to customer enquiries and assist with daily requirements.
• Use computer systems to process information and complete administrative tasks.
• Maintain accurate records and assist with general office duties.
• Organise and prioritise tasks to meet daily requirements.
• Work cooperatively with team members to support smooth operations.
• Assist with practical, hands-on tasks as required.

Skills

Customer service

Telephone handling

Face-to-face service

Office software

Organisational skills

Job description

This is a varied, hands-on role where no two days are necessarily the same. You will be assisting customers over the phone and face-to-face, handling general customer enquiries, supporting daily operations and helping ensure our customers receive friendly, efficient service. The successful applicant will be organised, adaptable and confident working both independently and as part of a team.

Key responsibilities

• Provide friendly, professional customer service over the phone and face-to-face.
• Respond to customer enquiries and assist with day-to-day customer requirements.
• Use computer systems to process information and complete administrative tasks.
• Maintain accurate records and assist with general office duties.
• Organise and prioritise tasks to meet daily requirements.
• Work cooperatively with team members to support smooth business operations.
• Assist with practical, hands-on tasks as required.

About you

• Previous experience in a customer service role, with a strong focus on customer satisfaction.
• Strong computer skills and confidence using everyday business software.
• Excellent organisational skills and the ability to prioritise tasks.
• Strong written and verbal communication skills.
• A pleasant, professional telephone manner and friendly face-to-face approach.
• A high level of reliability, punctuality and attention to detail.
• The ability to work independently while contributing positively to a team.
• A flexible and adaptable approach, with a willingness to learn and assist where needed.
• A positive, practical "can-do" attitude and a genuine desire to help customers.

About us

Kemp Packaging and Supplies is a locally owned business supplying packaging, cleaning and hygiene products to businesses throughout our region.

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