Retail Customer Service Lead — Team Coach & Ops

Drakes Supermarkets; Queensland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount 10%

Corporate benefits (gym, banking, etc)

Onboarding and career progression

Company funded qualifications

Job summary

Drakes Supermarkets is seeking a customer service-focused professional to support the day-to-day operation of our stores’ customer service department. You will coach team members, assist with rostering and stock takes, and help sustain exceptional service across our network.

Join a highly supportive team culture with on-the-job training, career progression opportunities, and a 10% staff discount for you and your family.

Qualifications

• POS knowledge preferred.
• Ability to supervise a team.
• Accurate rostering and roster management.
• Unparalleled commitment to customer service.
• Excellent communication with team and management.

Responsibilities

• Assist with day-to-day operation of the stores’ customer service department.
• Support and coach team members to deliver Drakes’ service standard.
• Complete stock takes and generate rosters.
• Contribute to a positive, hands-on team environment and safety standards.

Skills

POS knowledge

Team supervision

Roster management

Customer service

Communication

Merchandising

Work health and safety

Job description

Drakes Supermarkets is seeking a customer service-focused professional to support the day-to-day operation of our stores’ customer service department. You will coach team members, assist with rostering and stock takes, and help sustain exceptional service across our network.

Join a highly supportive team culture with on-the-job training, career progression opportunities, and a 10% staff discount for you and your family.