Customer Experience Associate — Hybrid Role

The Good Guys; Mount Pleasant; Hybrid; AUD 56,000 - 66,000; Full time

Job summary

The Good Guys is seeking a Customer Service Team Member to support store operations and deliver exceptional customer service across channels. You will handle cash transactions, stock accuracy, and inquiries while contributing to promotional activities and merchandising standards.

You will work with a team in a fast-paced retail environment, embracing flexibility with hybrid working options for eligible roles and a strong focus on customer-centric outcomes.

Qualifications

• Customer service mindset and ability to handle inquiries.
• Team player with collaborative approach to store operations.

Responsibilities

• Deliver store administration in line with procedures (cash handling, stock integrity).
• Manage multi-channel fulfilment and stock levels.
• Handle telephone inquiries and promote marketing activities.
• Support inventory management and controllable expenses.
• Resolve customer complaints and provide a positive store experience.
• Contribute to merchandising and in-store presentation.

Skills

Customer focus

Results driven

Self-awareness

Job description

The Good Guys is seeking a Customer Service Team Member to support store operations and deliver exceptional customer service across channels. You will handle cash transactions, stock accuracy, and inquiries while contributing to promotional activities and merchandising standards.

You will work with a team in a fast-paced retail environment, embracing flexibility with hybrid working options for eligible roles and a strong focus on customer-centric outcomes.