Retail Coordinator

UFS Healthcare; Ballarat; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive hourly rate

Monthly accrual RDOs

Staff discounts across pharmacy and ey

Supportive team environment

Job summary

UFS Healthcare is seeking a Retail Coordinator to lead the busy Sturt Street Pharmacy in Ballarat. You’ll coach and develop a high-performing team, drive exceptional service, and manage rosters, stock, and workflows to support daily operations.

This hands-on role spends time on the shop floor, improving customer experiences while maintaining standards. Pharmacy knowledge is welcome but not essential; leadership and culture come first.

Qualifications

• Experience leading or managing people in a customer-focused environment.
• Proven ability to engage, motivate and develop team members.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Willingness to learn pharmacy products and processes.
• Comfort with rostering and workforce planning.

Responsibilities

• Lead and develop the retail team to deliver exceptional service.
• Coordinate rosters and workflow priorities.
• Maintain stock levels and merchandising.
• Ensure standards of operation, quality and compliance.
• Drive customer service excellence on the floor.
• Support recruitment, onboarding and ongoing staff development.
• Collaborate with Pharmacy Manager on business goals.

Skills

People leadership

Team motivation

Organisation & time management

Communication skills

Accountability

Problem solving

Attention to detail

Computer skills

Education

Certificate III/IV in Community Pharmacy

Tools

POS systems

Inventory management software

Job description

Retail Coordinator | Lead People. Drive Performance. Make a Difference.

Are you an experienced people leader who thrives on building high-performing teams, creating great customer experiences, and keeping operations running smoothly?

UFS Healthcare is seeking a Retail Coordinator to lead our retail team at our busy Sturt Street Pharmacy. This is an exciting opportunity for an experienced supervisor, team leader or manager who enjoys developing people, creating accountability, and delivering outstanding service.

While pharmacy experience is welcome, it isn’t essential. We’re looking for someone with strong leadership capability, exceptional organisational skills, and the ability to bring out the best in others. We can teach pharmacy products and processes. What we’re really looking for is someone who knows how to lead a team, manage competing priorities, and create a positive and productive workplace culture.

About UFS Healthcare

UFS Healthcare is a profit-for-purpose healthcare organisation committed to empowering more people to live longer, healthier lives.

Established in 1880, UFS has been supporting communities for more than 140 years. As a mutual organisation owned by our members, we reinvest our profits back into the business to benefit our customers, patients, members and the wider community.

Today, we:

• Operate 19 pharmacies across western Victoria
• Provide healthcare services through four medical centres
• Deliver free non-emergency care through the Ballarat Urgent Care Clinic
• Deliver comprehensive optical services through UFS Eye Care
• Provide high-quality dental services throughUFS Dental

The Opportunity

Location: Sturt Street Pharmacy, Ballarat
Hours: Monday to Friday, 9:30am to 6pm

As Retail Coordinator, you’ll work closely with the Pharmacy Manager to lead the day-to-day retail operations of the store. You’ll support, coach and develop team members, ensure high standards of customer service, coordinate rosters and workflows, and help drive the overall success of the pharmacy.

This is a hands-on leadership role where you’ll spend time on the floor supporting your team, solving problems, managing priorities, and ensuring customers receive an exceptional experience every time they visit.

What You’ll Be Doing

• Leading, coaching and motivating a team of retail staff
• Creating a positive, high-performing and accountable team culture
• Managing day-to-day store operations and workflow priorities
• Coordinating team rosters and supporting workforce planning
• Delivering exceptional customer service standards
• Supporting recruitment, onboarding and ongoing staff development
• Assisting with performance management, feedback and coaching conversations
• Monitoring stock levels, merchandising and inventory management
• Ensuring operational, quality and compliance standards are maintained
• Working closely with the Pharmacy Manager to achieve business and customer service goals

What You’ll Bring

Essential

• Experience leading, supervising or managing people in a customer-focused environment
• Proven ability to engage, motivate and develop team members
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• The confidence to have difficult conversations and hold people accountable
• A proactive approach to problem-solving and continuous improvement
• Strong attention to detail and the ability to manage multiple priorities
• Sound computer skills and the ability to learn new systems quickly

Highly Regarded

• Experience in retail, customer service, hospitality, healthcare or similar environments
• Experience with rostering, workforce planning or inventory management
• Community pharmacy experience or a Certificate III/IV in Community Pharmacy

Why Join UFS?

Meaningful Work

Be part of an organisation that reinvests in the health and wellbeing of local communities.

Support Your Career Growth

Access learning and development opportunities designed to help you build your leadership capability and advance your career.

Great Benefits

• Competitive hourly rate
• Monthly accrued Rostered Days Off (RDOs)
• Staff discounts across pharmacy, medical and eyecare services
• A supportive and collaborative team environment