Service Manager

National Pharmacies; City of Melbourne; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Health, optical and beauty discounts

Qualifications support for CommunityPh

Job summary

National Pharmacies in Williamstown seeks a Service/Retail Manager to lead our Williamstown Pharmacy team and deliver Caring for People, Enabling Health and Inspiring Wellness every day.

You will manage a team of OTC consultants, handle rosters, support growth, and ensure the store is well-presented and stocked. Weekend availability is essential in a rotating 38-hour week.

Qualifications

• Strong face-to-face retail and people management experience.
• History of delivering outstanding customer service to a diverse range of customers.
• Adaptable leader excited about career-long learning in health, wellness and beauty.
• Resilient people leader who cares about team growth as much as their own.

Responsibilities

• Lead a team of OTC consultants to deliver outstanding service and advice.
• Manage the roster and support team development.
• Ensure the store is well-presented and well-stocked.
• Oversee weekend commitments and ensure roster coverage.
• Foster a values-driven, inclusive culture in-store.

Skills

Retail leadership

Customer service

Adaptable leadership

People development

Job description

Join Australia's oldest member-owned pharmacy network and become the heartbeat of your local store!

Since 1911, National Pharmacies has been putting people first. Now we need a passionate Service/Retail Manager to lead ourWilliamstown Pharmacy team and bring our purpose – Caring for People, EnablingHealthand Inspiring Wellness – to life every single day.Your Mission is to lead a team of dedicated OTC consultants to deliver consistently outstanding service and advice on health and beauty.You'llmanage the roster, support and develop your team, and make sure your store is beautifully presented and well-stocked – because when your team thrives, your customers feel it.

Job Description

What You Bring:

• The Experience: Strong face-to-face retail and people management experience
• The Track Record: A history of delivering outstanding customer service and advice to a diverse range of customers
• The Mindset: An adaptable leader excited about career-long learning in health, wellness and beauty
• The Heart: A resilient people leader who cares about your team's growth as much as your own
• The Details: This role runs on a rotating roster of approximately 38 hours per week, with shared weekend commitments – so weekend availability is essential.

Desired Skills and Experience

Why You'll Love It Here:

Member-owned = your leadership directlybenefitsreal people in your community

Values-driven culture built on Care, Communication, Collaboration & Celebration

• Financial and wellbeingperks, including discounts across our health, optical and beautyrangeand support to gain nationally recognised qualifications in Community Pharmacy

A genuinely inclusive culture where you can bring your authentic self to work

Real impact – watch your leadership shape your store and your community, every day

Ready to make leadership personal?

Join a teamthat'sbeen caring for communities for over 110 years. Help us prove that the best-led stores are also the happiest ones.