Customer Service Representative

Amber Tiles; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free onsite carpark

Modern working environment

Friendly and supportive team

Job summary

Amber Tiles is seeking a Customer Service Representative for its fast-paced Distribution Centre in Kemps Creek. This full-time, onsite role runs Monday to Friday 9am-5pm and requires own transport.

You will work within a dedicated Customer Service Team, focusing on care, communication, and troubleshooting for customers daily. Key tasks include handling telephone and email inquiries, processing orders, coordinating deliveries, and using the HARMONiQ CRM.

Qualifications

• Minimum of 3–5 years of customer service experience.
• Excellent communication and interpersonal skills.
• Commitment to high level of customer service via email, phone and in person.
• Hands-on with a can-do attitude.
• Ability to problem solve in real time.
• Reliable and punctual with strong time management.
• Able to multitask and manage priorities.
• High literacy and numeracy skills.
• Valid Australian work rights are required.

Responsibilities

• Assisting with telephone and email enquiries related to sales, inventory, orders and deliveries
• Identify the needs of our customers, even before they do
• Think on your feet to find a solution-based outcome
• Using our CRM (HARMONiQ) to answer a variety of web based and email enquiries
• Monitoring and coordinating the movement of product orders via freight partners
• Liaising with warehouse personnel and onsite support teams and management
• Produce sales orders, invoices, return authorisations and credit processing
• Assisting on daily manifests
• Physical stock checking and counting – must be confident and independent within the warehouse space
• Coordinate special requests from our customers and internal stakeholders

Skills

Excellent communication

Interpersonal skills

Problem solving

Time management

Multitasking

CRM experience (HARMONiQ)

Australian work rights

Tools

HARMONiQ CRM

Job description

We are seeking a Customer Service Representative to assist in the fast-paced Distribution Centre in Kemps Creek. This is a full-time, onsite position, Monday to Friday 9am-5pm, own transport is required. This hands-on role involves working in a Customer Service Team, who display care and understanding for their customers, whilst problem solving various inquiries daily. Our focus is on providing exceptional customer service, communication and troubleshooting always.

Key responsibilities

• Assisting with telephone and email enquiries related to sales, inventory, orders and deliveries
• Identify the needs of our customers, even before they do
• Think on your feet to find a solution-based outcome
• Using our CRM (HARMONiQ) to answer a variety of web based and email enquiries
• Monitoring and coordinating the movement of product orders via freight partners
• Liaising with warehouse personnel and onsite support teams and management
• Produce sales orders, invoices, return authorisations and credit processing
• Assisting on daily manifests
• Physical stock checking and counting – must be confident and independent within the warehouse space
• Coordinate special requests from our customers and internal stakeholders

About you

• Minimum of 3-5 years of customer service experience
• Excellent communication and interpersonal skills
• A commitment to providing a high level of customer service via email, phone and in person
• A willingness to be hands on, with a "can do" attitude
• Ability to problem solve in real time
• Time management skills (ability to prioritise)
• Reliability and punctuality
• Ability to multitask
• High level of literacy and numeracy skills
• Valid Australian work rights are required for this position
• Competitive salary and benefits
• Free onsite carpark
• Friendly and supportive team
• Modern working environment with exceptional staff amenities

About us

Our company has been helping Australians bring their renovation visions to life for over 50 years. With an extensive range of indoor and outdoor tiles, natural stone, pavers, bathroom products, and accessories, we have become a trusted name in the industry, known for quality, style, and service. As a leading franchisor, our network of stores is supported by centralised systems, strong supplier partnerships, and a culture of collaboration and innovation. Our commitment to delivering exceptional value to both our franchisees and customers continues to drive our success.