Retail Assistant Store Manager

Lindt & Sprüngli; Melbourne; Presencial; AUD 55 000 - 75 000; Tempo integral

Resumo da oferta

Lindt & Sprüngli in Melbourne is seeking an Assistant Store Manager to support the Store Manager, mentor Chocolate Ambassadors, and deliver a memorable chocolate experience to customers.

You will help with rosters, budgeting, product knowledge, and promotions while leading by example on service standards. Join a globally loved brand that values creativity, teamwork, and personal growth.

Qualificações

• Experience in QSR/retail or hospitality with clear communication and enthusiasm.
• Barista experience desirable.
• Grow local community and drive return sales.
• Strong time management and ability to work independently to deadlines.
• Excellent rapport-building to lead a team of Chocolate Ambassadors.

Responsabilidades

• Support Store Manager in guiding and mentoring the team.
• Delegate, coach and lead daily operations and customer service.
• Assist with roster and budget management.
• Lead with passion on product knowledge and preparation.
• Deploy visual merchandising strategies and promotions.
• Develop and lead the team toward future successes.

Conhecimentos

Customer service

Leadership

Team coaching

Sales upselling

Communication

Barista experience

Descrição da oferta de emprego

Lindt & Sprüngli PortraitJoin us in a world where tradition and innovation create a delicious Chocolate experience!We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.About the Role:As our Assistant Store Manager, you will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.Delegating, coaching and leading employees on their daily operations, service and collaborationAssisting with roster and budget managementLeading from the front with passion and expertise with customers on product knowledge and preparationDeploy visual merchandising strategies and promotional changesAssisting in developing and leading the team to future successesWhat we would like you to bring:Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passionPrevious Barista experience desirableAn ability to grow your local community and drive return sales and loyaltyStrong time management skills, ability to work effectively and independently with deadlines.Strong rapport building abilities to assist to lead and coach a team of Chocolate AmbassadorsWhat we can offer you:An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successesAn engaging and creative workplace full of passionate individuals that embraces diversity and thinking differentA paid day off on your birthday every yearFree hot drinks all working days and 50% staff discountWe'd love to get to know you!