Retail Assistant Manager – Lead Customer Experience

Adairs Retail Group; Toowoomba Regional; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Team member discounts

Paid parental leave

Adairs Academy

Incentives & bonus programs

Employee Assistance Program

Recognition programs

Time in lieu

Job summary

Adairs Retail Group is seeking an Assistant Manager to join our Queensland store and lead by example, inspiring the team to deliver exceptional customer experiences. You will coach, train and develop staff, drive KPI attainment, and assist with workforce planning and rostering to stay within budget while maximizing sales opportunities.

If you are passionate about home, design and customer service, thrive in a collaborative environment and want to grow with a dynamic retailer, we’d love to hear

Qualifications

• Experience leading a retail team to deliver exceptional customer service.
• Proven ability to coach and develop staff.
• Track record of achieving KPIs and sales targets.

Responsibilities

• Lead by example and inspire a high-performing team.
• Coach, train and develop team members.
• Support Store Manager with workforce planning and rostering.
• Analyse sales and customer feedback to improve the in-store experience.

Skills

Leadership

KPI targets

Coaching

Training

Customer experience

Team player

Job description

Adairs Retail Group is seeking an Assistant Manager to join our Queensland store and lead by example, inspiring the team to deliver exceptional customer experiences. You will coach, train and develop staff, drive KPI attainment, and assist with workforce planning and rostering to stay within budget while maximizing sales opportunities.

If you are passionate about home, design and customer service, thrive in a collaborative environment and want to grow with a dynamic retailer, we’d love to hear