Store Leader & Customer Experience Coach

Adairs; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

50% off full price styles

15% off sale styles

Paid Parental Leave

Adairs Academy training

Incentive and bonus programs

Employee Assistance Program

Job summary

Adairs Queensland is seeking a passionate Retail team member to deliver exceptional customer experiences and drive our KPI targets across the store. You will lead by example, coach and train the team, and support the Store Manager with workforce planning, budgeting and rostering while analysing reports to improve customer service.

Enjoy great benefits including 50% off full price styles, 15% off sale styles, Paid Parental Leave, training through Adairs Academy and a supportive Employee

Qualifications

• Wildly passionate about creating the ultimate customer experience.
• Leadership with demonstrated success in targets achievement.
• Ability to coach, train and develop a team.
• Strong team player with a can-do attitude.
• Focus on accuracy, planning and delivering results.

Responsibilities

• Lead by example and delight customers to weave their own style of home.
• Coach, develop and train the wider team to meet KPIs.
• Support Store Manager with workforce planning and rostering within budget.
• Analyse reports to identify opportunities to improve customer experience.

Skills

Customer experience

Leadership

Coaching

Team player

Positive attitude

KPI achievement

Job description

Adairs Queensland is seeking a passionate Retail team member to deliver exceptional customer experiences and drive our KPI targets across the store. You will lead by example, coach and train the team, and support the Store Manager with workforce planning, budgeting and rostering while analysing reports to improve customer service.

Enjoy great benefits including 50% off full price styles, 15% off sale styles, Paid Parental Leave, training through Adairs Academy and a supportive Employee