Retail and Administration Manager

Savills Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Generous Leave

Parental Support

Family & Wellbeing

Flexibility

Growth

Culture

Job summary

Savills is seeking a Retail and Administration Manager to support the Paradise Centre management team on the Gold Coast. You’ll focus on retailer engagement, tenant performance, centre financials, lease administration and arrears reporting, coordinating with the finance team for accurate tenant accounts.

You will lead administrative processes with the support of Admin Staff, ensuring efficient centre operations and timely CML billing, reporting and invoicing.

Qualifications

• Experience in property or shopping centre administration.
• Experience with property management software (MRI preferred).
• Strong time management and communication skills.
• Ability to work independently and manage an administrative team.

Responsibilities

• Act as day-to-day contact for retailers on trading issues, lease obligations, reporting and operations.
• Oversee lease administration: start/end dates, options, rent reviews, outgoings and conditions.
• Ensure centre management office runs efficiently with appropriate coverage.
• Lead centre property administration function and guide Admin Support & Casual Mall Leasing.
• Manage tenant billing, rent reviews, outgoings and charges per lease.
• Oversee credit control, debtor follow-up and arrears reporting.
• Oversee supplier invoices, purchase orders and approvals for timely processing.
• Support budget prep, financial tracking, month-end processes and reconciliations.
• Prepare accurate financial and administrative information for weekly/monthly client reporting.
• Monitor tenant insurance, bank guarantees and other admin requirements.
• Provide day-to-day guidance to Admin Support & Casual Mall Leasing staff.
• Oversee CML billing, income and documentation with support to ensure agreements/payments.

Skills

Property admin

Credit control

Time management

Communication

Excel proficiency

Tools

MRI

Microsoft Office Suite (Excel)

Job description

As the Retail and Administration Manager at Savills, based at Paradise Centre on the Gold Coast, you will take responsibility for and support the Centre Manager in the day-to-day management of Paradise Centre, with a focus on retailer engagement, tenant performance, centre financials, lease administration, arrears support, reporting and office management oversight. Working closely with the Centre Manager and Savills finance team, you will ensure accurate tenant accounts, effective credit control and timely reporting.

Supported by an Administration Support & Casual Mall Leasing team member, you will oversee the administrative processes that keep the centre running efficiently.

What You’ll be Doing

• Acting as a key day-to-day contact for retailers, particularly in relation to trading issues, store presentation standards, centre processes, lease obligations, sales reporting, marketing participation, and operational concerns.
• Maintain oversight of lease administration processes, including lease commencement dates, expiry dates, options, security requirements, permitted use, rent reviews, outgoings and special conditions.
• Ensure the centre management office operates efficiently, professionally and with appropriate coverage during business hours.
• Taking responsibility and ownership of the centre’s property administration function.
• Managing tenant billing, rent reviews, outgoings and other charges in accordance with lease requirements.
• Managing credit control, debtor follow-up and arrears reporting, resolving account queries and escalating outstanding issues.
• Overseeing supplier invoices, purchase orders and approval processes to ensure accurate and timely processing.
• Supporting budget preparation, financial tracking, month‑end processes and outgoings reconciliations.
• Preparing accurate financial and administrative information for weekly and monthly client reporting, including retailer sales and turnover rent calculations.
• Monitoring tenant insurance, bank guarantees and other administrative requirements.
• Providing day-to‑day guidance to the Administration Support & Casual Mall Leasing team member, who coordinates front office administration, routine processing and CML bookings.
• Overseeing CML billing, income and documentation, working with the support role to ensure agreements and payments are in place.

What You’ll Bring

• Previous experience in property or shopping centre administration, with sound financial administration and credit control skills.
• Experience with property management software is essential; MRI is ideal.
• Strong time management skills and the ability to prioritise competing deadlines.
• Excellent written and verbal communication skills.
• Precise attention to detail and confidence working with financial information.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to work independently and provide clear guidance to an administrative support team member.

Why Savills is a Great Place to Work

At Savills, we believe in helping people thrive through places and spaces, and that starts with our own team. As a global leader in property solutions, with 42,000 professionals across 70 countries and over 170 years of expertise, we know that our greatest strength is our people.

When you join Savills, you’re not just starting a job, you’re becoming part of a culture that celebrates individuality, supports wellbeing, and invests in your growth. We live by four promises: we listen, we empower, we challenge, and we collaborate, because we know that together we can achieve great things.

We offer more than a career, here’s just a glimpse of what you can expect:

• Generous Leave – Extra days to recharge and enjoy life
• Parental Support – Industry‑leading parental leave benefits and bonuses
• Family & Wellbeing – Fertility and reproductive leave, plus dedicated wellbeing days
• Flexibility – Work arrangements that support your lifestyle
• Growth – Access to learning and development platforms
• Culture – Social events, charity days, and an inclusive, supportive workplace

We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQIA+ communities, individuals living with special needs, and people of diverse ages, faiths, and cultures.