Retail and Administration Manager

Savills; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Generous Leave

Parental Leave

Wellbeing

Flexible Work

Learning & Development

Culture & Inclusion

Job summary

Savills seeks a Retail and Administration Manager for Paradise Centre on the Gold Coast to support the Centre Manager in daily operations, retailer engagement and financial control. You will handle tenant accounts, credit control, reporting and office management while coordinating with the Administration Support & Casual Mall Leasing team.

You will oversee lease admin, invoicing, arrears, and budget tracking, driving accurate reporting and efficient processes within a busy retail centre

Qualifications

• Experience in property or shopping centre administration and financial tasks.
• Strong credit control and reporting abilities.
• Proficiency in MRI or similar property management software.
• Excellent time management and communication skills.

Responsibilities

• Act as day-to-day contact for retailers on trading, leases, reporting and centre operations.
• Oversee lease administration: commencements, expiries, options, rent reviews and outgoings.
• Ensure efficient centre management office operations during business hours.
• Lead property administration, billing, arrears reporting and credit control.
• Manage supplier invoices, POs and approval workflows.
• Support budget prep, financial tracking and month-end reconciliation.
• Prepare timely financial and administrative client reports.

Skills

Property administration

Credit control

Lease administration

Microsoft Excel

MRI experience

Time management

Communication skills

Independent worker

Tools

MRI

Property management software

Job description

As the Retail and Administration Manager at Savills, based at Paradise Centre on the Gold Coast, you will take responsibility for and support the Centre Manager in the day-to-day management of Paradise Centre, with a focus on retailer engagement, tenant performance, centre financials, lease administration, arrears support, reporting and office management oversight. Working closely with the Centre Manager and Savills finance team, you will ensure accurate tenant accounts, effective credit control and timely reporting.

Supported by an Administration Support & Casual Mall Leasing team member, you will oversee the administrative processes that keep the centre running efficiently.

What You'll be Doing

• Acting as a key day-to-day contact for retailers, particularly in relation to trading issues, store presentation standards, centre processes, lease obligations, sales reporting, marketing participation, and operational concerns.
• Maintain oversight of lease administration processes, including lease commencement dates, expiry dates, options, security requirements, permitted use, rent reviews, outgoings and special conditions.
• Ensure the centre management office operates efficiently, professionally and with appropriate coverage during business hours.
• Taking responsibility and ownership of the centre’s property administration function.
• Managing tenant billing, rent reviews, outgoings and other charges in accordance with lease requirements.
• Managing credit control, debtor follow-up and arrears reporting, resolving account queries and escalating outstanding issues.
• Overseeing supplier invoices, purchase orders and approval processes to ensure accurate and timely processing.
• Supporting budget preparation, financial tracking, month-end processes and outgoings reconciliations.
• Preparing accurate financial and administrative information for weekly and monthly client reporting, including retailer sales and turnover rent calculations.
• Monitoring tenant insurance, bank guarantees and other administrative requirements.
• Providing day-to-day guidance to the Administration Support & Casual Mall Leasing team member, who coordinates front office administration, routine processing and CML bookings.
• Overseeing CML billing, income and documentation, working with the support role to ensure agreements and payments are in place.

What You'll Bring

• Previous experience in property or shopping centre administration, with sound financial administration and credit control skills.
• Experience with property management software is essential; MRI is ideal.
• Strong time management skills and the ability to prioritise competing deadlines.
• Excellent written and verbal communication skills.
• Precise attention to detail and confidence working with financial information.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to work independently and provide clear guidance to an administrative support team member.

Why Savills is a Great Place to Work

At Savills, we believe in helping people thrive through places and spaces, and that starts with our own team. As a global leader in property solutions, with 42,000 professionals across 70 countries and over 170 years of expertise, we know that our greatest strength is our people.

When you join Savills, you're not just starting a job, you're becoming part of a culture that celebrates individuality, supports wellbeing, and invests in your growth. We live by four promises: we listen, we empower, we challenge, and we collaborate, because we know that together we can achieve great things.

We offer more than a career, here's just a glimpse of what you can expect:

• Generous Leave - Extra days to recharge and enjoy life
• Parental Support - Industry-leading parental leave benefits and bonuses
• Family & Wellbeing - Fertility and reproductive leave, plus dedicated wellbeing days
• Flexibility - Work arrangements that support your lifestyle
• Growth - Access to learning and development platforms
• Culture - Social events, charity days, and an inclusive, supportive workplace

We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQIA+ communities, individuals living with special needs, and people of diverse ages, faiths, and cultures.