Retail 3IC - Sydney City

Lorna Jane; Sydney; On-site; AUD 61,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Activewear provided

Leadership training

Career progression

EAP access

Job summary

Lorna Jane Sydney City is seeking a bubbly Third in Charge to help oversee daily store operations and drive performance with energy and enthusiasm. You’ll support leaders with stock control, visual merchandising, and customer service while learning fast in a premium activewear brand.

Ideal for someone early in retail who loves people, aims for growth, and is ready to own store routines when needed. Join a team that values balance and career progression.

Qualifications

• Experience in retail or customer service.
• Ability to manage daily operations with attention to detail.
• Comfortable taking ownership when needed.

Responsibilities

• Be the go-to for day-to-day store operations—stock control, replenishment, and loss prevention.
• Assist with visual merchandising standards and floor moves, displays, and seasonal setups.
• Maintain a customer-focused approach and ensure every customer is assisted.
• Support Store Leader to achieve sales targets and KPIs, contributing individually and with the team.
• Build relationships with regular customers and represent the brand on the floor.

Skills

Customer service

Retail operations

Visual merchandising

Stock control

Tools

None

Job description

Empowering Women. Transforming the World.

Before it was called Activewear, Lorna Jane imagined it, designed it, and defined it creating a movement that redefined how women move, dress, and live.

Today, we lead with purpose creating elevated Activewear that supports movement, confidence, and modern life. Guided by conscious design and an active spirit, we believe in the power of women to create change that goes far beyond what they wear.
At Lorna Jane, you don't just join a brand - you help lead what's next.

ABOUT THE ROLE

We're looking for a bubbly, driven Third in Charge to join the team at Lorna Jane Sydney City, one of our Platinum tier stores.

This role is ideal for someone early in their retail career who wants to fast-track their growth with a premium activewear brand. You don't need leadership experience - just a genuine love of retail and customer service, and the drive to learn fast. You'll be the go-to for all things operations and visual merchandising, keeping the store running efficiently and looking its best, while never losing sight of the customer in front of you.

KEY RESPONSIBILITIES

• Be the go-to for day-to-day store operations - stock control, replenishment and loss prevention
• Support your leaders with visual merchandising standards, helping execute floor moves, displays and seasonal setups that bring the store to life.
• Stay customer-focused even while heads-down on ops. Stop, drop and serve, and make sure no customer goes unassisted.
• Support the Store Leader to achieve sales targets and store KPIs, contributing individually and helping the team hit its numbers.
• Build genuine relationships with regular customers and represent the Lorna Jane brand with energy and enthusiasm on the floor.

WHAT WE'RE LOOKING FOR

• Someone who understands that our customers are No.1 - you naturally stop, drop and serve, even when you're deep in the daily ops.
• A bubbly, enthusiastic personality who brings energy to the floor and genuinely enjoys connecting with people.
• Experience in retail or customer service.
• Quick and efficient, with a natural eye for detail and a love of getting things done right.
• Confidence across stock control, visual merchandising and daily store routines.
• Comfortable stepping up and taking ownership of the store when needed.

WHY LORNA JANE

We offer:

• $68,100 base + super
• A supportive roster that promotes genuine work-life balance
• Ongoing training and leadership development
• Clear career progression opportunities
• Generous staff discounts on the latest Lorna Jane collections
• Complimentary Lorna Jane activewear to get you started
• Access to our Employee Assistance Program