Retail 3IC - Sydney City

Lorna-Jane; Sydney; On-site; AUD 61,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Activewear provided

Employee Assistance Program

Leadership training

Job summary

Lorna Jane is looking for a bubbly, driven Third in Charge at our Sydney City Platinum store. This role suits someone early in retail who wants fast-track growth with a premium activewear brand. No leadership experience required; you’ll own operations and visual merchandising while keeping the customer at the center of every interaction.

You’ll help lead with energy on the floor, support sales targets, and build relationships with regulars. Great development path and staff perks await.

Qualifications

• Retail experience and a passion for customer service.
• Willingness to learn and develop leadership skills.
• Attention to detail in stock control and merchandising.
• Ability to work across store operations.

Responsibilities

• Be the go-to for day-to-day store operations including stock control, replenishment and loss prevention.
• Support leaders with visual merchandising and floor moves.
• Stay customer-focused and ensure every customer is assisted.
• Help Store Leader achieve sales targets and KPIs.
• Build relationships with regular customers and represent the brand with energy on the floor.

Skills

Retail experience

Customer service

Stock control

Visual merchandising

Ownership mindset

Job description

Empowering Women. Transforming the World.

Before it was called Activewear, Lorna Jane imagined it, designed it, and defined it creating a movement that redefined how women move, dress, and live.

Today, we lead with purpose creating elevated Activewear that supports movement, confidence, and modern life. Guided by conscious design and an active spirit, we believe in the power of women to create change that goes far beyond what they wear.

At Lorna Jane, you don't just join a brand - you help lead what's next.

ABOUT THE ROLE

We're looking for a bubbly, driven Third in Charge to join the team at Lorna Jane Sydney City, one of our Platinum tier stores.

This role is ideal for someone early in their retail career who wants to fast-track their growth with a premium activewear brand. You don't need leadership experience - just a genuine love of retail and customer service, and the drive to learn fast. You'll be the go-to for all things operations and visual merchandising, keeping the store running efficiently and looking its best, while never losing sight of the customer in front of you.

KEY RESPONSIBILITIES

• Be the go-to for day-to-day store operations - stock control, replenishment and loss prevention
• Support your leaders with visual merchandising standards, helping execute floor moves, displays and seasonal setups that bring the store to life.
• Stay customer-focused even while heads-down on ops. Stop, drop and serve, and make sure no customer goes unassisted.
• Support the Store Leader to achieve sales targets and store KPIs, contributing individually and helping the team hit its numbers.
• Build genuine relationships with regular customers and represent the Lorna Jane brand with energy and enthusiasm on the floor.

WHAT WE'RE LOOKING FOR

• Someone who understands that our customers are No.1 - you naturally stop, drop and serve, even when you're deep in the daily ops.
• A bubbly, enthusiastic personality who brings energy to the floor and genuinely enjoys connecting with people.
• Experience in retail or customer service.
• Quick and efficient, with a natural eye for detail and a love of getting things done right.
• Confidence across stock control, visual merchandising and daily store routines.
• Comfortable stepping up and taking ownership of the store when needed.

WHY LORNA JANE

We offer:

• $68,100 base + super
• A supportive roster that promotes genuine work-life balance
• Ongoing training and leadership development
• Clear career progression opportunities
• Generous staff discounts on the latest Lorna Jane collections
• Complimentary Lorna Jane activewear to get you started
• Access to our Employee Assistance Program