Restoration Operations Scheduler & Coordinator

Cowan Restoration Services; Gold Coast City; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Cowan Restoration Group is seeking an experienced Operations Coordinator / Scheduler to join our Queensland team based in Yatala. This role coordinates field teams, manages job schedules and keeps customers, insurers and clients informed throughout restoration projects.

Ideal candidates are organised, proactive, and comfortable handling multiple priorities in a fast-paced environment. Immediate start available.

Qualifications

• Previous experience in scheduling, coordination, dispatch, operations or similar service-based role.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities without losing detail.
• Excellent communication and customer service skills.
• Confidence dealing with customers by phone and email.
• Strong computer and administrative skills.

Responsabilités

• Coordinate and schedule technicians across restoration jobs in Queensland.
• Manage daily workloads, appointments and changing priorities.
• Monitor jobs from allocation through to completion and follow up actions.
• Communicate with insured customers, insurers, builders, assessors and stakeholders.
• Maintain accurate job notes and updates within internal systems.
• Monitor progress against timeframes, costs and KPIs.
• Identify delays or scope changes and escalate as required.
• Support technicians and operations team to improve service delivery.

Connaissances

Scheduling

Coordination

Dispatch

Operations management

Customer service

Communication

Time management

Multitasking

Phone confidence

Team collaboration

Outils

Scheduling software

Description du poste

Cowan Restoration Group is seeking an experienced Operations Coordinator / Scheduler to join our Queensland team based in Yatala. This role coordinates field teams, manages job schedules and keeps customers, insurers and clients informed throughout restoration projects.

Ideal candidates are organised, proactive, and comfortable handling multiple priorities in a fast-paced environment. Immediate start available.