Operations Co-ordinator/Scheduler

Cowan Restoration Services Pty Ltd; Adelaide; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Full-time

Training and development

Collaborative team environment

Essential services industry

Résumé du poste

Cowan Restoration Group in Welland, SA, is seeking an enthusiastic Operations Coordinator / Scheduler to join our SA team. Based at our Welland office, you will coordinate daily operations and scheduling to ensure restoration jobs progress efficiently from allocation through to completion.

You will liaise with customers, insurance companies and internal teams, manage calendars, track tasks and deadlines, and contribute to process improvements in a fast-paced, service-driven environment.

Qualifications

• Experience in scheduling or operations coordination.
• Excellent organisational and time-management skills.
• Strong written and verbal communication abilities.
• Proactive problem-solving and attention to detail.

Responsabilités

• Coordinate and manage daily schedules for restoration technicians and subcontractors.
• Allocate jobs, arrange appointments and coordinate site attendances and follow-up works.
• Monitor job progress, deadlines and tasks to meet service delivery KPIs.
• Liaise with customers, insurance companies, assessors and internal teams for updates.
• Maintain accurate job records and scheduling information in management systems.
• Identify scheduling conflicts and resolve operational issues.
• Support daily operational administration and reporting for the State Manager.
• Escalate matters requiring management attention when needed.
• Contribute to continuous improvement of scheduling processes.

Connaissances

Scheduling

Operations coordination

Time management

Communication

MS Office

Teamwork

Outils

Microsoft Office

Description du poste

Operations Coordinator / Scheduler – Welland, SA

Cowan Restoration Group is seeking an enthusiastic, organised and proactive Operations Coordinator / Scheduler to join our South Australian team, based at our Welland office.

As an established national restoration company, we specialise in water, fire, mould and property damage restoration, working closely with Australia's leading insurance companies, commercial clients and property owners.

We are looking for someone who thrives in a fast-paced environment, can manage competing priorities and enjoys working as part of a team to deliver excellent customer service.

About the Role

Reporting to the State Manager, you will play an important role in coordinating daily operations, scheduling technicians and ensuring restoration jobs progress efficiently from initial allocation through to completion.

Key responsibilities include:

• Coordinate and manage daily schedules for restoration technicians and subcontractors.
• Allocate jobs, arrange appointments and coordinate site attendances and follow-up works.
• Monitor job progress, outstanding tasks and deadlines to ensure service delivery requirements and KPIs are met.
• Liaise with customers, insurance companies, assessors and internal teams to provide timely updates.
• Maintain accurate job records, scheduling information and communications within company management systems.
• Identify and resolve scheduling conflicts, delays and operational issues.
• Assist with coordinating resources, equipment and personnel to meet operational requirements.
• Support the State Manager with day‑to‑day operational administration and reporting.
• Ensure jobs are progressing efficiently and escalates matters requiring management attention.
• Contribute to continuous improvement in scheduling and operational processes.

About You

To be successful in this role, you will demonstrate:

• Previous experience in scheduling, operations coordination or a similar administrative role.
• Excellent organisational and time‑management skills.
• Strong written and verbal communication skills.
• The ability to multitask, prioritise workloads and work effectively under pressure.
• A proactive attitude with strong problem‑solving abilities.
• High attention to detail and accurate record‑keeping skills.
• Confidence using computer systems, including Microsoft Office.
• The ability to work both independently and collaboratively within a team.
• A professional approach to customer service and stakeholder communication.

Experience in restoration, insurance, construction, building maintenance or trades scheduling will be highly regarded, but is not essential. Training will be provided to the successful candidate.

What We Offer

• Full‑time, stable employment with an established national company.
• A supportive and collaborative team environment.
• Training and opportunities for professional development.
• A varied and rewarding role within an essential services industry.
• The opportunity to make a genuine contribution to our South Australian operations.