Operations Co-ordinator/Scheduler

Cowan Restoration Services; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Cowan Restoration Group is seeking an experienced Operations Coordinator / Scheduler to join our Queensland team based in Yatala. This role coordinates field teams, manages job schedules and keeps customers, insurers and clients informed throughout restoration projects.

Ideal candidates are organised, proactive, and comfortable handling multiple priorities in a fast-paced environment. Immediate start available.

Qualifications

• Previous experience in scheduling, coordination, dispatch, operations or similar service-based role.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities without losing detail.
• Excellent communication and customer service skills.
• Confidence dealing with customers by phone and email.
• Strong computer and administrative skills.

Responsibilities

• Coordinate and schedule technicians across restoration jobs in Queensland.
• Manage daily workloads, appointments and changing priorities.
• Monitor jobs from allocation through to completion and follow up actions.
• Communicate with insured customers, insurers, builders, assessors and stakeholders.
• Maintain accurate job notes and updates within internal systems.
• Monitor progress against timeframes, costs and KPIs.
• Identify delays or scope changes and escalate as required.
• Support technicians and operations team to improve service delivery.

Skills

Scheduling

Coordination

Dispatch

Operations management

Customer service

Communication

Time management

Multitasking

Phone confidence

Team collaboration

Tools

Scheduling software

Job description

Cowan Restoration Group is looking for an experienced and highly organised Operations Coordinator / Scheduler to join our Queensland team based in Yatala.

This is a key operational role responsible for coordinating our field teams, managing job schedules and helping ensure restoration works are delivered efficiently and our customers, clients and insurers are kept informed throughout the process.

We operate in a fast-paced environment where priorities can change quickly, so we're looking for someone who is organised, confident on the phone, comfortable managing multiple jobs at once and able to keep things moving when the pressure is on.

Operations Coordinator / Scheduler

Yatala, QLD | Full-Time | Cowan Restoration Group

Cowan Restoration Group is looking for an experienced and highly organised Operations Coordinator / Scheduler to join our Queensland team based in Yatala.

This is a key operational role responsible for coordinating our field teams, managing job schedules and helping ensure restoration works are delivered efficiently and our customers, clients and insurers are kept informed throughout the process.

We operate in a fast-paced environment where priorities can change quickly, so we're looking for someone who is organised, confident on the phone, comfortable managing multiple jobs at once and able to keep things moving when the pressure is on.

About the role

Working closely with our Queensland Operations team and Metro QLD State Manager, you will be responsible for:

• Coordinating and scheduling technicians across restoration jobs throughout Queensland
• Managing daily workloads, appointments and changing operational priorities
• Monitoring jobs from allocation through to completion and following up outstanding actions
• Communicating with insured customers, insurers, builders, assessors and other stakeholders
• Maintaining accurate job notes, documentation and updates within our internal systems and insurer portals
• Monitoring job progress against expected timeframes, costs and client KPIs
• Identifying delays, changes in scope or operational issues and escalating them where required
• Supporting technicians and operational staff with job information and scheduling requirementsAssisting the wider operations team to continuously improve service delivery and efficiency

About you

We're looking for someone who is organised, proactive and comfortable working in a busy operational environment.

You will ideally have:

• Previous experience in scheduling, coordination, dispatch, operations or a similar service-based role
• Strong organisational and time-management skills
• The ability to manage multiple priorities without losing attention to detail
• Excellent communication and customer service skills
• Confidence dealing with customers and stakeholders by phone and email
• Strong computer and administrative skills
• The ability to work both independently and as part of a team
• A calm, practical approach when priorities change or urgent jobs arise

Experience within insurance, restoration, building, trades, facilities management or another field-service environment would be highly regarded, but isn't essential.

Previous water, fire or mould restoration experience and IICRC qualifications would also be advantageous.

Why join Cowan?

Cowan Restoration Group is an established Australian restoration company providing specialist restoration and response services nationally.

You’ll be joining a growing national business where the operations team plays a genuine role in how effectively we respond to customers and deliver for our clients.

We offer a supportive team environment, exposure to a diverse range of restoration projects and the opportunity to develop within a national organisation.

The successful candidate will be required to complete relevant pre-employment checks.

This position is available for an immediate start.