RESTAURANT SUPERVISOR

Nicks Restaurant & Bar Group; Sydney; On-site; AUD 77,000 - 80,000; Full time

Job summary

Nicks Restaurant Group in Sydney is seeking an experienced Restaurant Supervisor to lead front of house and back of house operations, ensuring a profitable, enjoyable dining experience for guests.

You will monitor service standards, staff training, compliance with RSA, OHS and Fair Work, manage stock and POS systems, and assist the Restaurant Manager in maintaining team morale and consistent service during busy periods.

Responsibilities

• 1. Manage all front of house and back of house areas/functions to ensure profitable sales and a pleasant dining experience.
• 2. Improve overall productivity of the Restaurant without compromising service quality.
• 3. Maintain high staff behavior standards reflecting on the restaurant.
• 4. Ensure continuous supply of products and that equipment is safe and functional.
• 5. Assist in policymaking and ensure staff comply with restaurant policies.
• 6. Maintain rapport with key personnel and across staff areas for teamwork.
• 7. Observe all laws and regulations by employees.
• 8. Support staff evaluations with the Restaurant Manager and plan succession.
• 9. Assist with staff training under the Restaurant Manager.
• 10. Ensure compliance with RSA, OHS, Fair Work and related regulations.
• 11. Maintain staff morale and hold regular staff meetings for contributions.
• 12. Enforce grooming policies and standards.
• 13. Keep restaurant areas neat and tidy at all times.
• 14. Maintain attendance records and daily shift sign-offs in Time Target.
• 15. Observe sales techniques and ensure high sales competency among staff.
• 16. Monitor POS system performance and report issues promptly.
• 17. Balance all restaurant sales with auditable cashiering procedures and payment methods.
• 18. Maintain a daily VIP welcome notice with seating locations.
• 19. Maintain constant presence on the floor during service to project a welcoming image.
• 20. Address service issues promptly and professionally to protect customer interests.

Job description

Nicks Restaurant Group is looking for experienced RESTAURANT SUPERVISOR to join this respected and established restaurant group.

Some of your responsibilities within the role include;

• 1. To effectively manage all front of house and back of house areas/functions, ensuring profitable sales volume and a pleasant dining experience for all customers.
• 2. Be aware of methods of operation to improve overall productivity of the Restaurant without impairing quality of service.
• 3. Maintain a high awareness of the need for exceptional staff behavior, as it will reflect on all other areas during the customer’s visit.
• 4. Ensure continuous supply of product and essential supplies, and that equipment is maintained in safe, working order at all times.
• 5. Participate in policymaking as required and to assist in ensuring that all staff maintain all Restaurant policies.
• 6. Ensure a congenial rapport is maintained with other key personnel and between the staff working in different areas of the Restaurant, in the spirit of teamwork.
• 7. Ensure all requirements under the law or by regulation are observed by all employees of the Restaurant.
• 8. Assist in undertaking, with the Restaurant Manager, staff evaluations for all subordinate staff and ensure a detailed succession is in place.
• 9. Assist with the Restaurant Manager, in organising all Restaurant related staff training.
• 10. Ensure all requirements under the law or by regulation are observed by all employees of the Restaurant, including, but not limited to RSA, OHS, Fair Work.
• 11. Maintain good staff morale and regularly hold staff communication meetings to ensure that the staff have a feeling of contribution into the affairs of the Restaurant.
• 12. Ensure grooming policies and standards of the Restaurant are maintained.
• 13. Ensure that all Restaurant areas are always left in a neat and tidy order.
• 14. Ensure that Restaurant records of attendance are correctly followed in Time Target by relevant employees, then authorised daily by the relevant shift supervisor.
• 15. Observation of sales techniques and ensure a high level of sales competency amongst Restaurant staff.
• 16. Ensure that the POS system, hardware and software, is at optimum efficiency and report any problems.
• 17. All Restaurant sales are required to balance to an acceptable and auditable cashiering procedure and conversely need to reconcile to the method of payment of all such sales.
• 18. Ensure the Restaurant maintains a daily welcome notice of VIPs etc, together with their desired location within the Restaurant.
• 19. Maintain a constant presence within the Restaurant Floor area during service times, to portray a "welcome" image to customers and to ensure a satisfactory level of control at all times within the Restaurant.
• 20. To ensure that any problems, which may from time to time occur during service, are dealt with in an efficient and professional manner, with the customer’s best interest being taken into account.

We are offering a base salary between $76,515 - $80,000.