Dining & Events Operations Manager

Fairfield RSL; Fairfield; On-site; AUD 140,000 - 150,000; Full time

Benefits offered by this job

Onsite staff gym

Reflection room

Private health insurance discount

Sonder employee care program

Job summary

Fairfield RSL is seeking a Dining & Events Operations Manager to oversee front-of-house across restaurants, events and conferencing, collaborating with the kitchen leadership team and CEO.

The role requires a minimum of 5 years in senior restaurant management, strong leadership and a proven ability to train teams and manage client relationships, delivering service excellence in a fast-paced environment.

Qualifications

• Formal hospitality or tertiary education highly regarded but not essential.
• Minimum 5 years’ experience in a senior restaurant management role, ideally across multiple outlets.
• Experience training and developing front-of-house teams to a high standard of service, along with established protocols and systems.
• Strong leadership and coaching capabilities with a genuine passion for service excellence.
• Previous experience in managing and building client relationships.
• Experience with POS systems and Microsoft Office or equivalent.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Oversee day-to-day front-of-house operations across restaurants, events and conferencing, working closely with the kitchen leadership team and directly with our CEO.
• Manage client relationships end-to-end; from proposals and bookings through to hands-on delivery, including pre-and-post event setup.
• Lead and continually develop front-of-house training programs across all Fairfield RSL Club's restaurants and event spaces.

Skills

Front-of-house management

Leadership and coaching

Client relationship management

Service excellence

Flexible hours

Education

Hospitality qualification

Tools

POS systems

Microsoft Office

Job description

Dining & Events Operations Manager - $140K - $150K + SUPER (neg. on experience)

YOUR REWARDS:

·Attending dining excursions and F&B development trips.

·Onsite staff gym and reflection room for reading or meditation

·Access to discounted private health insurance with nib

·Access to Sonder, a 24/7 employee care program supporting mental and physical health, including

personal safety features

OUR BELIEFS:

·We believe in our people and our product.

·Our property delivers a boutique 5-star hospitality experience.

·Social Justice: supporting charities such as overseas orphanages with monthly drives donating

·Sustainability: we have a rooftop herb garden and bee hives as well as a zero food to landfill policy.

·A strong community: we run our own soup kitchen, women's boutique and laundry for the vulnerable

and disadvantaged locally.

KEY RESPONSIBILITIES:

·Oversee day-to-day front-of-house operations across restaurants, events and conferencing, working

closely with the kitchen leadership team and directly with our CEO.

·Manage client relationships end-to-end; from proposals and bookings through to hands-on delivery,

including pre-and-post event setup.

·Lead and continually develop front-of-house training programs across all Fairfield RSL Club's

restaurants and event spaces.

YOU NEED:

·Formal hospitality or tertiary education highly regarded but not essential.

·Minimum 5 years’ experience in a senior restaurant management role, ideally across multiple outlets

·Demonstrated experience training and developing front-of-house teams to a high standard of

service, along with established protocols and systems.

·Strong leadership and coaching capabilities with a genuine passion for service excellence.

·Previous experience in managing and building client relationships.

·Experience with POS systems and Microsoft Office or equivalent.

·Ability to work flexible hours including evenings and weekends.

Service to others is the rent you pay for your room here on earth