Restaurant Manager, Wingboy Parramatta

Wingboy; Sydney; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Wingboy is seeking a Restaurant Manager in Parramatta to own day-to-day venue operations, lead the team, and deliver exceptional customer experiences while ensuring compliance and quality. You will collaborate with head office to hit store KPIs, uphold standards, and build a team people want to work with.

This is a full-time hospitality leadership role with growth potential in a fast-moving brand. The ideal candidate is self-driven, focused on quality and business performance, and comfortable

Formación

• Experience leading a hospitality venue and delivering great guest experiences.
• Strong focus on quality, compliance and business performance.
• Able to mentor and review team performance.

Responsabilidades

• Work towards achieving store KPIs and identify ways to improve operations
• Supervise task completion and operational performance across every shift
• Lead by example in delivering outstanding customer service, in-venue and online
• Follow up on customer feedback and complaints, including emails and online reviews
• Manage stock purchasing and inventory
• Manage rostering, timekeeping, breaks and attendance records
• Recruit, train, mentor and review the team, including performance management
• Manage cash reconciliation, tips, petty cash, float and takings
• Maintain hygiene, food safety, WH&S and company policy compliance
• Monitor cleanliness, presentation and equipment, and arrange maintenance
• Manage bookings, large functions and special events
• Implement operational changes when necessary
• Foster a positive morale and an enjoyable working environment

Conocimientos

Leadership

Customer service

Operations management

Team supervision

Descripción del empleo

Join Wingboy Parramatta as our Restaurant Manager. You’ll own the day-to-day running of the venue, leading the team and delivering great service, strong customer experience and compliance. You’ll work with head office to hit store KPIs, keep standards high and build a team people want to work in. This is a full-time role and a great next step for a hospitality leader who wants to grow with a fast-moving brand.

Key responsibilities

• Work towards achieving store KPIs and identify ways to improve operations
• Supervise task completion and operational performance across every shift
• Lead by example in delivering outstanding customer service, in-venue and online
• Follow up on customer feedback and complaints, including emails and online reviews
• Manage stock purchasing and inventory
• Manage rostering, timekeeping, breaks and attendance records
• Recruit, train, mentor and review the team, including performance management
• Manage cash reconciliation, tips, petty cash, float and takings
• Maintain hygiene, food safety, WH&S and company policy compliance
• Monitor cleanliness, presentation and equipment, and arrange maintenance
• Manage bookings, large functions and special events
• Implement operational changes when necessary
• Foster a positive morale and an enjoyable working environment

About you

• Self-driven and results-oriented, with a focus on quality and business performance
• A forward planner who critically assesses your own performance
• Mature, credible and comfortable managing all levels of staff
• Reliable, tolerant, determined and an empathetic communicator