Restaurant Manager: Lead Service, Hit KPIs & Grow

Wingboy; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Wingboy is seeking a Restaurant Manager in Parramatta to own day-to-day venue operations, lead the team, and deliver exceptional customer experiences while ensuring compliance and quality. You will collaborate with head office to hit store KPIs, uphold standards, and build a team people want to work with.

This is a full-time hospitality leadership role with growth potential in a fast-moving brand. The ideal candidate is self-driven, focused on quality and business performance, and comfortable

Qualifications

• Experience leading a hospitality venue and delivering great guest experiences.
• Strong focus on quality, compliance and business performance.
• Able to mentor and review team performance.

Responsibilities

• Work towards achieving store KPIs and identify ways to improve operations
• Supervise task completion and operational performance across every shift
• Lead by example in delivering outstanding customer service, in-venue and online
• Follow up on customer feedback and complaints, including emails and online reviews
• Manage stock purchasing and inventory
• Manage rostering, timekeeping, breaks and attendance records
• Recruit, train, mentor and review the team, including performance management
• Manage cash reconciliation, tips, petty cash, float and takings
• Maintain hygiene, food safety, WH&S and company policy compliance
• Monitor cleanliness, presentation and equipment, and arrange maintenance
• Manage bookings, large functions and special events
• Implement operational changes when necessary
• Foster a positive morale and an enjoyable working environment

Skills

Leadership

Customer service

Operations management

Team supervision

Job description

Wingboy is seeking a Restaurant Manager in Parramatta to own day-to-day venue operations, lead the team, and deliver exceptional customer experiences while ensuring compliance and quality. You will collaborate with head office to hit store KPIs, uphold standards, and build a team people want to work with.

This is a full-time hospitality leadership role with growth potential in a fast-moving brand. The ideal candidate is self-driven, focused on quality and business performance, and comfortable