Restaurant Manager, Wingboy Parramatta

Wingboy; Parramatta; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus up to 10% of base salary

Staff discounts on and off shift

ClassPass credits for gym/wellbeing

Paid mental health and wellbeing day

Job summary

Wingboy in Parramatta is seeking a Restaurant Manager to lead daily operations, drive KPI achievement, and deliver exceptional customer experiences. You will manage staff, oversee service quality both in-house and online, and coordinate with head office to ensure standards and compliance.

Ideal candidates are self-driven leaders with a track record in fast-casual environments, capable of rostering, stock control, and building a motivated team while maintaining high service levels and safety

Qualifications

• Experience in busy hospitality or fast-casual management.
• Knowledge of WHS and food safety obligations.
• RSA/NSW compliance and first aid knowledge.

Responsibilities

• Achieve store KPIs and identify operational improvements.
• Supervise task completion and performance across every shift.
• Lead by example in delivering outstanding service in-venue and online.
• Action customer feedback and online reviews.
• Manage stock purchasing and inventory.
• Roster, timekeeping, breaks and attendance management.
• Recruit, train, mentor and review team including performance management.
• Handle cash reconciliation, tips, petty cash and takings.
• Maintain hygiene, WHS and company policy compliance.
• Monitor cleanliness, presentation and equipment; arrange maintenance.
• Manage bookings, large functions and events.
• Implement operational changes when necessary.
• Foster positive morale and enjoyable working environment.

Skills

Hospitality management experience

Forecasting & planning

Customer complaint handling

F&B industry knowledge

POS familiarity

MS Office

Verbal & written communication

People management & reviews

Availability nights/weekends

Tools

POS system

MS Office

Job description

Join Wingboy Parramatta as our Restaurant Manager. You’ll own the day-to-day running of the venue, leading the team and delivering great service, strong customer experience and compliance. You’ll work with head office to hit store KPIs, keep standards high and build a team people want to work in. This is a full-time role and a great next step for a hospitality leader who wants to grow with a fast-moving brand.

Key responsibilities

Work towards achieving store KPIs and identify ways to improve operations

Supervise task completion and operational performance across every shift

Lead by example in delivering outstanding customer service, in-venue and online

Follow up on customer feedback and complaints, including emails and online reviews

Manage stock purchasing and inventory

Manage rostering, timekeeping, breaks and attendance records

Recruit, train, mentor and review the team, including performance management

Manage cash reconciliation, tips, petty cash, float and takings

Maintain hygiene, food safety, WH&S and company policy compliance

Monitor cleanliness, presentation and equipment, and arrange maintenance

Manage bookings, large functions and special events

Implement operational changes when necessary

Foster a positive morale and an enjoyable working environment

About you

Self-driven and results-oriented, with a focus on quality and business performance

A forward planner who critically assesses your own performance

Mature, credible and comfortable managing all levels of staff

Reliable, tolerant, determined and an empathetic communicator

Well-presented, professional and motivated to take on responsibility

A team player who is passionate about business success

Skills and abilities

Busy hospitality or fast-casual management experience, including fast-paced restaurant operations

Ability to forecast, plan and organise efficiently

Skilled in handling customer complaints with empathy

Strong understanding of the F&B industry, legal obligations, WH&S and food safety

Confident with POS and peak service

Proficient in MS Office (Word, Excel) and email

Strong verbal and written communication skills

People management skills, including delegation, motivation, performance management and conducting reviews

Available nights, weekends and peak periods

Requirements

Valid NSW Responsible Service of Alcohol (RSA) certificate

Valid work rights in Australia

Senior First Aid certification

About us

Wingboy is a growing fast-casual hospitality brand known for hot wings and cold bevs. With new venues opening, you’ll be supported by head office and have room to grow with the group.

Earn a bonus of up to 10% of your base salary if targets are met

Competitive base salary + super, based on experience

Career runway as new venues open

Flexibility that respects life outside work

Staff discounts on and off shift

ClassPass credits for gym, wellness and beauty

Paid mental health and wellbeing day