Assistant Restaurant Manager, Wingboy Parramatta

Wingboy; Parramatta; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary + super

Career runway

Flexible schedule

Staff discounts

ClassPass credits

Mental health day

Job summary

Wingboy Parramatta is seeking an Assistant Restaurant Manager to support daily operations, service, people, customer experience and compliance. Reporting to the Restaurant Manager, you will help lead the front-line team and maintain standards, stepping in as point of contact when the Restaurant Manager is away.

This full-time role offers room to grow within a fast-casual brand known for hot wings and cold drinks, with head office support and a competitive salary plus super.

Qualifications

• Hospitality supervisory or management experience in busy settings.
• Current NSW RSA certificate.
• Confident with POS and peak service.
• Strong communication, customer service and leadership skills.
• Full working rights in Australia.
• Available nights, weekends and peak periods.

Responsibilities

• Support the Restaurant Manager with stock purchasing and inventory management
• Lead by example in delivering outstanding customer service, in-venue and online
• Handle customer feedback and complaints, including email and online reviews
• Assist with rostering, training and mentoring the team to perform at their best
• Ensure compliance with food safety, hygiene, WH&S and company policies
• Monitor cleanliness, presentation and equipment, and elevate maintenance issues
• Supervise shifts, including cash handling and reconciliation
• Manage timekeeping, breaks and attendance records
• Help manage bookings, large functions and special events
• Contribute to KPIs and identify ways to improve operations

Skills

Hospitality management experience

RSA NSW certificate

POS proficiency

Leadership and communication

Working rights Australia

Evening/weekend availability

Job description

Join Wingboy Parramatta as our Assistant Restaurant Manager. Reporting to the Restaurant Manager, you'll support the day-to-day running of the venue across service, people, customer experience and compliance. You'll help lead the front-line team, keep standards high and step up as the point of contact when the Restaurant Manager is away. This is a full-time role and a great next step for a hospitality leader who wants to keep developing.

Key responsibilities

• Support the Restaurant Manager with stock purchasing and inventory management
• Lead by example in delivering outstanding customer service, in-venue and online
• Handle customer feedback and complaints, including email and online reviews
• Assist with rostering, training and mentoring the team to perform at their best
• Ensure compliance with food safety, hygiene, WH&S and company policies
• Monitor cleanliness, presentation and equipment, and elevate maintenance issues
• Supervise shifts, including cash handling and reconciliation
• Manage timekeeping, breaks and attendance records
• Help manage bookings, large functions and special events
• Contribute to KPIs and identify ways to improve operations

About you

• Busy hospitality or fast-casual supervisory or management experience
• Current NSW RSA certificate
• Confident with POS and peak service
• Strong communication, customer service and leadership skills
• Full working rights in Australia
• Available nights, weekends and peak periods

About us

Wingboy is a growing fast-casual hospitality brand known for hot wings and cold bevs. With new venues opening, you'll be supported by head office and have room to grow with the group.

• Competitive salary + super, based on experience
• Career runway as new venues open
• Flexibility that respects life outside work
• Staff discounts on and off shift
• ClassPass credits for gym, wellness and beauty
• Paid mental health and wellbeing day