Restaurant Floor Leader - Service & Wine Expert

MacKenzie Quarters; Greater Bendigo; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Venue perks

Tips

Job summary

Ms Batterhams, nestled in the MacKenzie Quarters precinct, is seeking a Restaurant Supervisor to lead the front-of-house team and own service during lunch, dinner, and events.

You will work closely with the owners and kitchen, maintain flawless standards, mentor junior staff, and uphold our renowned beverage program and guest experience in a heritage setting. You’ll manage reservations, cash handling, and ensure a warm, seamless dining flow from welcome to farewell.

Qualifications

• Proven background in high-standard dining or boutique bars.
• RSA certification (Victorian).
• Flexible with nights, weekends and events.
• Strong leadership and guest service mindset.

Responsibilities

• Lead the Floor: run polished lunch, dinner and event services with tempo and detail.
• Team Leadership & Mentorship: guide and train junior FOH staff in service and brand standards.
• Beverage & Food Excellence: speak to the beverage program and dining menu with guests.
• Guest Connection: build rapport with regulars and precinct guests, handle inquiries gracefully.
• Operational Support: assist with opening/closing, cash handling, reservations, and keeping dining areas immaculate.

Skills

Floor leadership

Team mentorship

Beverage knowledge

Customer service

Cash handling

Education

Victorian RSA

Tools

POS systems

Job description

Ms Batterhams, nestled in the MacKenzie Quarters precinct, is seeking a Restaurant Supervisor to lead the front-of-house team and own service during lunch, dinner, and events.

You will work closely with the owners and kitchen, maintain flawless standards, mentor junior staff, and uphold our renowned beverage program and guest experience in a heritage setting. You’ll manage reservations, cash handling, and ensure a warm, seamless dining flow from welcome to farewell.