Group & Reservations Pro - Drive Bookings & Growth

EVT Limited; New South Wales; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT Limited is seeking a Group & Reservations Agent for Rydges Resort Hunter Valley. You will be the first point of contact for reservations and group enquiries, turning them into confirmed bookings through warm, responsive service and sharp commercial thinking.

In this fast-paced role, you will work across reservations and group sales, use OPERA and iVvy systems, and coordinate with Events and Revenue teams to maximise revenue and deliver an exceptional guest experience.

Qualifications

• Experience with OPERA Cloud or OPERA V5.
• Previous group sales or reservations experience within a hotel environment.
• iVvy experience is highly regarded.
• Strong commercial thinking, with the ability to turn enquiries into confirmed, revenue-maximising bookings.
• Excellent communication and relationship-building skills, with a warm, professional manner.

Responsibilities

• Coordinate group requests received by phone, email, iVvy and other third-party channels, actioning reservations inboxes to meet agreed efficiency targets.
• Follow the EVT group booking workflow, using the CRM to manage daily tasks from entering requests through to preparing proposals and contracts.
• Create tailored, considered proposals that set Rydges Melbourne apart, following up meaningfully to convert business.
• Build trusted relationships with clients, Travel Management Companies, Inbound Tour Operators, PCOs and other stakeholders.
• Check group bookings in OPERA, confirming rate codes, rates, room types, rooms held and market segments are correct.
• Manage amendments, special requests, rooming lists, room allocations, deposits and final invoices.
• Communicate group requirements accurately to Front Office, operations and other departments across all markets.
• Work closely with the Conference & Events team to coordinate residential conference and event groups.
• Complete post-stay follow-up with groups, sharing feedback with other departments to improve the guest experience.

Skills

Hotel reservations

Group sales

Customer service

Communication

Attention to detail

Roster flexibility

Tools

OPERA Cloud

OPERA V5

iVvy

Job description

EVT Limited is seeking a Group & Reservations Agent for Rydges Resort Hunter Valley. You will be the first point of contact for reservations and group enquiries, turning them into confirmed bookings through warm, responsive service and sharp commercial thinking.

In this fast-paced role, you will work across reservations and group sales, use OPERA and iVvy systems, and coordinate with Events and Revenue teams to maximise revenue and deliver an exceptional guest experience.