Guest Experience Reservations Specialist

EVT Limited; New South Wales; Híbrido; AUD 52 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

50% off stays at EVT hotels

Team member discounts

Career growth opportunities

Movie and dining discounts

Winter and summer savings

Community involvement

Resumo da oferta

Rydges Resort Hunter Valley, operated by EVT Limited, is seeking a Reservations Agent to be the first point of contact for guests’ phone and digital enquiries. You will manage bookings, restaurant reservations and guest requests with warmth, accuracy and professionalism.

Using Opera PMS and other systems, you will upsell when appropriate, maintain precise guest profiles and collaborate with Front Office to ensure smooth check-in and check-out and memorable guest experiences.

Qualificações

• Experience in a similar customer service role, ideally in a hotel setting.
• Fluency in English; strong communication with guests.
• Able to work flexible shifts, including weekends and holidays.

Responsabilidades

• Take and manage guest bookings with upselling opportunities.
• Handle check-in/check-out via Opera PMS and other systems.
• Maintain accurate guest profiles and respond to requests promptly.
• Liaise with front office and other departments to ensure guest satisfaction.
• Log complaints and ensure management is informed of issues.

Conhecimentos

Customer service

Communication

Organisational skills

Problem solving

Attention to detail

Team adaptability

Fast-paced environment

Formação académica

Driver's license

Ferramentas

Opera PMS

Descrição da oferta de emprego

Rydges Resort Hunter Valley, operated by EVT Limited, is seeking a Reservations Agent to be the first point of contact for guests’ phone and digital enquiries. You will manage bookings, restaurant reservations and guest requests with warmth, accuracy and professionalism.

Using Opera PMS and other systems, you will upsell when appropriate, maintain precise guest profiles and collaborate with Front Office to ensure smooth check-in and check-out and memorable guest experiences.