Resort Receptionist/Front Office Manager

Noosa Harbour Management; Noosa Shire; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Job summary

Noosa Harbour Resort in Noosa Heads, Queensland is seeking a full-time Resort Receptionist/Front Office Manager to deliver exceptional guest service and oversee day-to-day front office operations. You'll welcome guests, manage check-ins/outs, handle inquiries, maintain records and finances, coordinate with departments, and ensure adherence to policies while supporting the team and guest experience.

Join a vibrant coastal team focused on sustainability and community engagement, offering a

Qualifications

• Front office/reception experience in hospitality.
• Excellent communication and customer service abilities.
• Strong organisational and multitasking skills.

Responsibilities

• Greet guests and manage check-ins/outs efficiently.
• Answer inquiries and resolve issues promptly.
• Maintain guest records and handle financial transactions.
• Coordinate with other departments for a seamless guest experience.
• Adhere to company policies and procedures.
• Direct Trades and Maintenance staff to repairs.
• Launch and pack non-motorised watercraft as needed.
• Assist with any other guest-related tasks.

Skills

Front desk experience

Customer service

Communication skills

Organisational skills

Tools

Resly

Job description

Join the team at Noosa Harbour Resort as a full-time Resort Receptionist/Front Office Manager. This role is based in the vibrant coastal town of Noosa Heads, Queensland. You will be responsible for delivering exceptional customer service and managing the day-to-day operations of the front office.

What you'll be doing

• Providing a warm and professional welcome to all guests
• Handling guest check-ins and check-outs efficiently
• Responding to guest inquiries and resolving any issues promptly
• Maintaining accurate guest records and handling all financial transactions
• Coordinating with other departments to ensure a seamless guest experience
• Implementing and adhering to company policies and procedures
• Contributing to the overall success and growth of the resort
• Directing Trades and Maintenance staff to any repairs necessary
• Launching and Packing away non motorised watercraft
• Helping with any other issue that may arise.

What we're looking for

• Experience in a similar front office or reception role within the hospitality industry
• Excellent communication and interpersonal skills with a focus on customer service
• Strong organisational and multitasking abilities
• Proficient in using hotel management software especially (Resly)
• A friendly, professional, and adaptable approach to handling a variety of tasks and guest requests

What we offer

At Noosa Harbour Resort, we are committed to providing a supportive and rewarding work environment. You will have the opportunity to develop your skills and grow your career within a dynamic and passionate team. We offer competitive remuneration.

About us

Noosa Harbour Management is a leading provider of premium resort and hospitality services in the heart of the Sunshine Coast. We pride ourselves on delivering exceptional experiences for our guests and creating a vibrant, inclusive workplace for our employees. With a strong focus on sustainability and community engagement, we are dedicated to making a positive impact on the local region.