Resort Front Desk Lead — Guest Experience & Ops

Noosa Harbour Management; Noosa Shire; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Job summary

Noosa Harbour Resort in Noosa Heads, Queensland is seeking a full-time Resort Receptionist/Front Office Manager to deliver exceptional guest service and oversee day-to-day front office operations. You'll welcome guests, manage check-ins/outs, handle inquiries, maintain records and finances, coordinate with departments, and ensure adherence to policies while supporting the team and guest experience.

Join a vibrant coastal team focused on sustainability and community engagement, offering a

Qualifications

• Front office/reception experience in hospitality.
• Excellent communication and customer service abilities.
• Strong organisational and multitasking skills.

Responsibilities

• Greet guests and manage check-ins/outs efficiently.
• Answer inquiries and resolve issues promptly.
• Maintain guest records and handle financial transactions.
• Coordinate with other departments for a seamless guest experience.
• Adhere to company policies and procedures.
• Direct Trades and Maintenance staff to repairs.
• Launch and pack non-motorised watercraft as needed.
• Assist with any other guest-related tasks.

Skills

Front desk experience

Customer service

Communication skills

Organisational skills

Tools

Resly

Job description

Noosa Harbour Resort in Noosa Heads, Queensland is seeking a full-time Resort Receptionist/Front Office Manager to deliver exceptional guest service and oversee day-to-day front office operations. You'll welcome guests, manage check-ins/outs, handle inquiries, maintain records and finances, coordinate with departments, and ensure adherence to policies while supporting the team and guest experience.

Join a vibrant coastal team focused on sustainability and community engagement, offering a