Resort Operations Lead — Growth, Transformation & Guest Experience

RACV; Inverloch; Presencial; AUD 120.000 - 160.000; Tempo integral

Benefícios oferecidos por esta vaga

Coastal location on Victoria's BassCoa

Resumo da vaga

RACV Inverloch Resort is seeking an experienced hospitality leader to oversee daily operations during a major redevelopment and expansion. You will guide multiple departments, ensure exceptional guest experiences, and contribute to strategic planning alongside the Resort Leadership Team.

You will lead through influence, coach diverse teams, manage budgets and drive commercial performance during a pivotal growth phase at Victoria's Bass Coast resort.

Qualificações

• Extensive experience leading resort/hospitality operations and teams.
• Proven ability to manage budgets, forecasts and operational performance.
• Demonstrated leadership and coaching of multidisciplinary teams.
• Strong stakeholder management and communication skills.

Responsabilidades

• Lead and develop departmental leaders and teams across the Resort.
• Drive operational excellence, service standards and team engagement.
• Support revenue growth, labour management and financial performance.
• Identify opportunities to improve efficiency, productivity and guest experience.
• Contribute to business planning, forecasting and operational strategy.
• Manage compliance, risk, health and safety, and standards.

Conhecimentos

Hospitality operations management

Budgeting & forecasting

Team leadership

Stakeholder management

Customer service mindset

Change leadership

Formação

Tertiary qualification in Business Management or related discipline

Descrição da vaga

RACV Inverloch Resort is seeking an experienced hospitality leader to oversee daily operations during a major redevelopment and expansion. You will guide multiple departments, ensure exceptional guest experiences, and contribute to strategic planning alongside the Resort Leadership Team.

You will lead through influence, coach diverse teams, manage budgets and drive commercial performance during a pivotal growth phase at Victoria's Bass Coast resort.