Guest‑Focused Front Office Manager | Growth & Training

Star Group Management; Gold Coast City; In loco; AUD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Friendly environment

Training and development

Food and beverage discounts

Growth opportunities

Descrizione del lavoro

Rydges Gold Coast Airport is seeking a Front Office Manager to lead the front desk and reservations team, driving guest satisfaction and operational excellence on the Gold Coast.

You will oversee daily Front Office operations, collaborate with other departments, and foster a positive team culture. A guest-focused, proactive approach and strong interpersonal skills are essential for success in this vibrant hospitality environment.

Competenze

• Experience in hospitality leadership advantageous.
• Strong guest-service mindset.

Mansioni

• Lead, motivate and develop the Front Office team to deliver outstanding guest experiences.
• Oversee daily Front Office operations and ensure seamless coordination with other departments.
• Provide leadership to the Reservations Team and manage inquiries and bookings efficiently.
• Ensure a smooth guest journey from reservation through check-in.
• Be guest-focused, proactive and continuously seek ways to improve guest satisfaction and operational performance.

Descrizione del lavoro

Rydges Gold Coast Airport is seeking a Front Office Manager to lead the front desk and reservations team, driving guest satisfaction and operational excellence on the Gold Coast.

You will oversee daily Front Office operations, collaborate with other departments, and foster a positive team culture. A guest-focused, proactive approach and strong interpersonal skills are essential for success in this vibrant hospitality environment.