Resolve Platform: Application Services Lead

Attorney-General's Department; Adelaide; Hybrid; AUD 106,000 - 112,000; Full time

Benefits offered by this job

Work from home one day per week

Flexible working arrangements

Job summary

Attorney-General's Department is seeking an experienced application professional to join the Resolve team in a permanent role. You will support Resolve, configure complex workflows, develop reports, and oversee integrations across multiple agencies with a focus on consistent service standards.

As one of two Resolve technical resources, you will mentor staff, provide trusted advice, and adapt the service as business needs evolve, including flexible arrangements such as one day per week from home.

Qualifications

• Experience with case management, workflow, CRM or enterprise platforms is desirable.
• Strong skills in SQL, reporting, APIs, integration design and application configuration will be highly regarded.
• Ability to configure workflows, develop reports and support integrations.

Responsibilities

• Provide advanced support for Resolve and the applications team.
• Configure complex workflows and oversee improvements delivered internally or via vendor.
• Develop reports and dashboards to support decision-making.
• Support integrations and advise on architecture and service standards.
• Mentor less experienced staff and shape the service as business needs evolve.

Skills

SQL

Reporting

APIs

Integration design

Application configuration

Case management

Workflow

CRM

Job description

Attorney-General's Department is seeking an experienced application professional to join the Resolve team in a permanent role. You will support Resolve, configure complex workflows, develop reports, and oversee integrations across multiple agencies with a focus on consistent service standards.

As one of two Resolve technical resources, you will mentor staff, provide trusted advice, and adapt the service as business needs evolve, including flexible arrangements such as one day per week from home.