APPLICATION SERVICES OFFICER

Attorney Generals Department; Adelaide; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

Attorney Generals Department in Adelaide is seeking an Application Services Officer to lead the configuration, development and integration of AGD’s critical business applications, including the Resolve CMS. You will provide SME guidance on workflows, reporting and integrations while collaborating with stakeholders across the agency.

The role emphasises system performance, compliance with legislative requirements and engagement with suppliers to support ongoing maintenance and upgrades.

Qualifications

• Experience leading configuration, development, and integration of business applications.
• Ability to analyse requirements and provide expert technical advice to stakeholders.
• Experience in vendor engagement and driving large-scale system improvements.

Responsibilities

• Lead configuration, development and integration of AGD's business applications.
• Provide second/third-level support and SME guidance for Resolve CMS.
• Consult with stakeholders to analyse requirements and translate into technical solutions.
• Oversee vendor engagement and ensure delivery of ICT system enhancements.

Skills

CMS expertise (Resolve)

Workflow configuration

Scripting

Reporting

System integrations

Stakeholder engagement

Tools

Resolve CMS

Job description

• Lead and enhance AGD’s strategic CMS, driving innovation and service excellence
• Shape the future of AGD’s Case Management System and digital services.
• Join a collaborative team driving innovation across critical business systems

The Application Services Officer provides technical leadership in the configuration, development, and integration of business applications, ensuring alignment with agency needs and strategic objectives. The role delivers second and third-level support, acts as a subject matter expert for specific systems, and contributes to large-scale system enhancements and business process improvements. The position is also responsible for consulting with stakeholders to analyse requirements, provide expert technical advice, and oversee vendor engagement to support the successful implementation and ongoing maintenance of ICT systems.

In addition to the core responsibilities of an ASO6 Application Services Officer, this role specialises in the management, enhancement, and support of the agency’s strategic Case Management System (CMS), Resolve. The position serves as a subject matter expert (SME) for Resolve, responsible for workflow configuration, scripting, reporting, and integrations to meet business needs. It involves engaging with stakeholders, optimising system performance, and ensuring compliance with operational and legislative requirements.

Special Conditions

• National Police Check required.
• Some out of hours work may be required.
• Some interstate and intrastate travel may be required.
• Must be eligible for attainment of Baseline Clearance. Applicants for this ongoing role need to be an Australian citizen or have existing Australian permanent residency status.

For more information, please see attached Job & Person Specification

The Technology Services Business Unit is responsible for helping to meet a wide range of IT needs throughout the department by providing expertise and services in ICT Service Desk and Desktop Support, Infrastructure Management and Technical Support, ICT Contract Management and Procurement, ICT Security and Policy, IT Asset Management, software licensing and compliance, ICT Change Management that assist in meeting the overall AGD objectives.

The South Australian public sector promotes diversity and flexible ways of working including part-time.Applicants are encouraged to discuss the flexible working arrangements for this role.